Kelly holds a Masters of Social Science in Counselling from the University of South Australia. She is also certified in Reality Therapy by the William Glasser Institute.
Kelly has more than a decade of professional experience as a counsellor. As a counsellor working with a family service centre previously, she had worked with grassroots organisations, ministries, hospitals, schools and the Singapore Police Force to empower youths through engaging a systemic approach in the counselling process.
Kelly had also worked in a consulting company; delivering talks, trainings, consultation to employees from multi-faceted sectors and diverse backgrounds. She worked directly with clients to increase their personal and organisation effectiveness. In her role as a consultant, Kelly had also been called up to provide psychological aid and training in various crisis situations.