SP Business School

Designing Business. Defining Tomorrow

SP Business School » Courses » Full-time Diploma » Tourism and Resort Management

Diploma in Tourism and Resort Management (DTRM) JAE Code: S55


Q1: Can you explain your diploma briefly?

DTRM focuses on equipping students with a broad business education on tourism with real-life training and exposure on hotels, attractions, travel agencies, and events management. It teaches the importance of serving with passion, attaining global orientation and achieving professional competency through soft skills such as emotional intelligence and interpersonal skills.
  • Hotel/Resorts operational skills such as Front Office, Concierge, Reservations and Housekeeping
  • Food and Beverage Management combined with elements of service
  • Tour guiding and events management . Other aspects include soft skills such as Emotional Intelligence and interpersonal relations
An executive in Integrated Resorts, National Tourism Organisations, Travel Agencies, Tourist Attractions, Hotels, Airlines, Spas, Theme Parks, Meetings, Incentives

Advice: If you are not sure what to specialise in, but know you want to do business courses, this would be a course to consider. If you do know what you want to take, then you can treat this course as a backup option.

Q2: What is Special About this Course?

  • Gives a balanced business and service acumen through integrated learning experience
  • Prepares you to be competent in key industry operational requirements through its core specialized modules infused with Emotional Intelligence (EI) elements
  • Provides you with real-life experience through its 24-week internship programme in Singapore and abroad
  • Sea Cruise Study Trip, where you can learn about the exciting operations of cruise ships and international resorts
  • Johor Experiential Learning Trip, where you will understand what it is like to work both in the front-of-the-house and heart-of-the-house as well as to experience a resort as guests.
  • 24-week internship, where you will work along side industry players to get a better appreciation of professional life
  • Disney World in Orlando
  • Jyvaskyla University of Applied Sciences (Finland)
  • University of Winchester

Q3: And Another Thing you must know!

  • Hospitality Hub where you can get real and hands-on experience on hotel and resort operations, Property Management System, Opera and Travel Agency
  • System, Amadeus as well as basic Food and Beverage set-ups and practices Industry speakers are invited to share their experiences
  • Local trips to hotels, spas and Singapore events
  • A very active and welcoming DTRM Student Chapter with 90 active members and an exciting calendar of activities including bonding events, graduation dinner and community service
  • DTRM Facebook page with over 500 friends and 500 Likes
  • SB Ambassadors participating in SP and SB signature events such as Orange Day and Freshmen Orientation Programme (FOP)
  • Experienced ex-industry practitioners
  • Certified Emotional Intelligence (EI) mentors
  • Engaged Personal Tutors.
Students from Singapore Polytechnic have great work ethic - smart, focused and extremely energetic. They are articulate, loyal and dedicated in assuming their responsibilities. Being great advocates of teamwork, these students adopt a collaborative style when executing their tasks. We are very pleased to have them as part of our Shangri-La Family and look forward to welcoming more "Pillars of Tomorrow" to Shangri-La Hotel, Singapore.
Mr Peter Wong

Area Director of Human Resource
Shangri-La Hotel, Singapore