SP Business School

Designing Business. Defining Tomorrow

SP Business School

Designing Business. Defining Tomorrow

SP Business School

Designing Business. Defining Tomorrow

SP Business School » Courses » Full-time Diploma » Tourism and Resort Management

Diploma in Tourism and Resort Management (DTRM) JAE Code: S55

What You'll Study

First Year

Module Code Module Name Total Hours
BA0150 Statistics for Business
Provides students with an understanding of basic statistics concepts and their relevance to the business environment. Topics covered include descriptive statistics, probability distributions, sampling, estimations, hypothesis testing, chi-square, analysis of variance, linear regression and correlation, and index numbers. Statistical software and computer-based learning (CBL) packages are also introduced.
90
BA0288 Management and Organisational Behaviour
The first part of the module provides students with basic knowledge of management principles in planning, organising and controlling. Topics on organisational culture and change management are also included. The second part focuses on OB (Organisational Behaviour) topics such as personality, perception, group dynamics, motivation, leadership, communication and interpersonal skills.
90
BA0358 Fundamentals of Marketing
Introduces the basics in marketing to students. Topics include the strategic marketing management process, market opportunities analysis and target market selection. The elements of the marketing mix will also be examined. An integrated approach will be adopted to discuss how these elements can be blended to produce an effective marketing programme.
90
BA0362 Microeconomics
Microeconomics will provide students with an understanding of the basic microeconomic concepts which are needed in decision-making processes. It also enables students to have a better understanding of the larger economic environment and to relate the concepts taught to real world situations.
60
BA0363 Macroeconomics
Macroeconomics will provide students with an understanding of the macroeconomic concepts and applications which are needed in decision-making processes in the business world. It also enables students to have a better understanding and appreciation of the larger economic environment that they are facing.
60
BA207Z Principles of Accounting
Provides students with an understanding of the basic concepts and principles of accounting. Significant areas are the double entry concept, accounting process, special journals, subsidiary ledgers and control accounts, and the financial statements of merchandising businesses. This also includes an understanding of the control and accounting for cash, inventories and fixed assets, goods and services tax, partnership and fundamental accounting principles. An accounting software will be introduced.
120
BA9106 Discovering Business and Enterprise
Aims to give students a broad overview of the different sectors of Singapore’s open economy and the different functions and processes of a business enterprise. It also explains the role, responsibilities and code of conduct of the students’ chosen professions. Students will also learn the importance of creativity and business innovations in enhancing the value and competitiveness of the enterprise. In addition, students will be introduced to the Emotional Intelligence (EI) Six Seconds model, in which they will understand each of the 8 competencies.
60
LC0756 Communicating for Project Effectiveness
Aims to equip students with skills in effective communication, teamwork and interpersonal communication, and report writing.
30
LC8001 General Education 1
Aims to equip students with critical reasoning skills and provide them with opportunities to practise critical thinking through the exploration of contemporary social issues. It also provides a platform for students to learn the basics of arguments through the formal argumentation structure.
30
LC8002 General Education 2
Aims to equip students with the skills to critically analyse the elements of persuasion in narratives used in a variety of contexts to appreciate the power of storytelling in our daily life. Students will also explore the history of discrimination in societies and craft their responses through their own narrative.
30
MS1521 Information Technology For Business
This module aims to equip students with a working knowledge of some aspects of information technology. Students will learn about practical skills in industrial standard application software in PowerPoint presentation, Word processing, Electronic spreadsheet, and Database management.
60
SP101A Education and Career Guidance 1
A compulsory module for all first year students, ECG 1 aims to develop an understanding of personal interests, strengths, values and life goals. With greater knowledge and understanding of self, planning and decision making in choosing a future career can be better developed. Some topics covered in ECG 1 include ‘Defining My SP Life’, ‘Personal Branding’, ‘Discovering My Interests’, ‘Planning for Success – My Personal Action Plan’ and more.
15

Second Year

Module Code Module Name Total Hours
BA0205 Human Resource Management
Provides students with an understanding of the importance of human resource management in an organisation. Key topics include human resource planning, recruitment and selection, training and development, performance appraisal, compensation, fundamentals of employee and industrial relations and the Employment Act, Singapore.
60
BA0209 Financial and Management Accounting
Provides students with an understanding of financial accounting, covering company & group accounts and cash flow statements. Students learn to prepare final accounts of companies and to read and understand published accounts. They will also learn to analyse and interpret financial statements using tools such as horizontal and vertical analyses. Budgeting, breakeven/ incremental analyses and activity-based costing will also be taught to assist in management planning and control.
60
BA0400 Business Law
Commences with the basic features of the Singapore legal system. It then proceeds to introduce students to the basic principles of contract law, the Sale of Goods Act, the law of tort, cheques, agency and intellectual property. The legal aspects of business organisations will also be covered.
60
BA0419 Introduction to Hotel & Resorts Operations
Aims to introduce students to the organizational structure and operational mechanics of how the departments of hotels and resorts operate. It studies the front-of-house and back-of-house systems, the use of the hotel Property Management System (PMS), (Opera), the standard operational procedures and controls associated with a modern hotel and resort. Elements of Emotional Intelligence (EI) are also taught and practiced during the practical training sessions to further enhance the EQ and professionalism of the students.
60
BA0420 Food and Beverage Management
This module aims to provide a basic learning of the various management skills required in Food and Beverage. In addition, the module will involve a section on operational service aspects in a restaurant. Students will be equipped with the “tools” in operating a successful restaurant. A compulsory hands-on training in a regional resort is also part of this module.
75
BA0421 Events Management
Gives students an understanding of the principles and practices of the Events Management which covers the MICE industry. Topics covered include fundamentals of organizing business meetings and seminars, incentive travel programmes, conventions, exhibition & trade shows. Students will also learn about accommodation, data management & other services for international participants of these events.
60
BA0422 Airline & Cruise Management
Provides an introduction to basic operational and management aspects of air and cruise travel. Students will have a profound knowledge of airline ground handling operations and current trends in cruising.
60
BA0423 Hotel Sales & Markeing
Designed to provide students with an introduction to the Marketing Division in a hotel, Hotel Sales & Marketing studies the functions of the key departments that form this Division, namely Room Sales, Event Sales, Revenue Management and Marketing Communications. The highlight of this course would be Sales Management, preparing the students for exciting careers such as Corporate Sales Executive, Government Sales Executive, Tour & Travel Sales Co-ordinator and Events Sales Executive. The sales techniques they learn will be specific to the hospitality industry, enabling them to be work-ready when they commence working in this industry.
75
BA0424 Travel and Tourism Practices
Provides students with an overview of the travel agency business, both inbound and outbound, in Singapore and the current issues relating to it. Students will learn the practices involved in designing, selling tourism products and travel related services with the application of Emotional Intelligence (EI) competencies. They will also be acquainted with the application of IT in travel operations.
45
BA0907 Cultural Intelligence
With globalisation and the impending diversity in today’s business environment, it is expected that employees must possess the necessary skill sets and cross-cultural competences, to effectively work on international assignments, in cross-cultural teams, serving diverse customers, and to successfully compete or collaborate with global competitors, suppliers, strategic partners, and relevant stakeholders, such as governments and other public agencies. Cultural Intelligence is designed to expose you to the cultural differences around the world, and aims to equip you with the concepts and skills to work effectively in a cross-cultural business environment.
60
LC8003 or LC8006 Social Innovation Project or Overseas Social Innovation Project
Aims to equip students with the Design Thinking mindset, methods and tools to conceptualise innovative solutions for real life problems. Students will explore a social cause, go through the practical rigour of the Design Thinking process and apply suitable tools to fulfil the objectives of the project. Students will also be exposed to trends and issues related to themes, such as Healthcare, Active Ageing, Environment, and Social Integration. In the process, they will develop a better understanding of themselves and the world, as well as the positive impact they can make.
30
LC8004 General Education 3
Aims to enhance students’ knowledge and appreciation of a broad range of social, political and economic issues. Students will learn about the importance and relevance of information literacy skills as well as develop their ability to assess the validity and reliability of information from different sources, consider diverse perspectives, and put forward a convincing point of view.
30
SP201A Education and Career Guidance 2
ECG 2 is taken by all second year students. This module aims to develop professional skills necessary to seek and secure work. It also guides the students on how to discover and develop skills, knowledge and attitudes needed for work effectiveness and changes related to work. Topics covered in this module include ‘Job Search and Market Trends’, ‘Discovering Your Unique Selling Point’, ‘Resilience’, ‘Work Place Values’ and more.
30

Third Year

All full-time third year students are divided into two groups. One group will begin with the following Stage 3 modules in Semester 1 and then proceed to participate in an Internship Programme in Semester 2. The other group will begin with the Internship Programme and continue with Stage 3 modules in Semester 2.


Module Code Module Name Total Hours
BA0176 Global Business Environment
Aims to provide students with the skills and knowledge for global market analysis and the formulation of international strategies. It will provide students with an understanding of the rationale for developing an external economy, the impact of environmental forces, the role of international organizations/groupings like WTO and NAFTA, and opportunities in emerging markets.
60
BA0356 Tourism Internship Programme
Aims to provide students with a 24-week internship programme through attachments in tourism related organisations either locally or overseas.
24 weeks
BA0406 Gaming Operations and Management
Aims to provide an introduction and understanding of the basic principles involved in the operations and management of the gaming industry. Gaming is present in our everyday lives and the students will see and understand why this industry has become so successful today.
60
BA0409 Resort Management
Emphasizes on the various types of resorts available worldwide including how to operate and manage a successful resort. The module also covers Spas and the major role it plays in resort operations. Students are also taught real-life scenarios that allow them to use their Emotional Intelligence (EI), an important skill in working with people in the industry.
60
BA0416 Service Quality Management
Aims to create a “mindset for service” among students to equip them with skills and knowledge in providing excellent service for future employment in service industries. Topics include services management concepts covering hospitality and tourism service operations, a holistic cross-functional approach to exceed customer expectations through personal relationships and experience.
45
BA0418 Sponsorship Marketing in Tourism
Focuses on sponsorship as a critical component of marketing in the tourism industry. This equips students with an understanding of the paradigm shift in marketing today. The basics of branding, customer experience management and database marketing are included to complement and improve the efficacy of sponsorship as a marketing tool.
60
Free Elective

* Free Elective (Choose ONE only)

Module Code Module Name Total Hours
BA2107 Essential Business Analytics
This module aims to introduce the essential business analytics skills to students, allowing them to gain business insights through raw data and apply this skills across different industries. Students will have an overview of the business analytics success pillars framework. They will learn to use excel solver for different scenarios, use dashboard for presentation and explore google analytics for a project.
60
BA2203 Principles of New Media Marketing
This module aims to identify the important new media trends and understand how companies are responding to the rapidly evolving digital world of user generated content, consumer communities and other new forms of communications such as social networking and tagging.
60
MS1381 Mathematics for Business
The module is proposed for students who do not have 'O ' level Additional Mathematics background. It aims to introduce to the students the basic concepts of Algebra and Calculus as well as to illustrate and instil in them how they can be used to solve problems in business and economic applications.
60

 

Please note: Course structure subjected to change.

 
 

 

2012 DTRM Year 1 Study Sea Cruise

 

 
DTRM is a relevant and dynamic diploma that prepares students for immediate entry into the travel industry!
Mr Robert Khoo

CEO,
National Association of Travel Agents Singapore (NATAS)

 
We are truly impressed with the level of commitment and passion exuded by the Singapore Polytechnic lecturers. Their consistent monitoring and reviews of the learning exposure and progress of their students during their internship with us is indeed admirable.
Ms Magdelene Tai

Director of Human Resources
RC Hotels

 
Students from Singapore Polytechnic are a great addition to Disney International Programs.  They have good Guest Service skills and are always happy to learn something new.  I have found them to be hardworking and diligent in their work and studies, and they also love to participate in the many events and opportunities available to all students on this program.
Yvette Noethen

Recruiter
International Programs
Disney Worldwide Services, Inc.

 
Your DTRM students on internship at Jvaskyla, have a  very positive attitude towards everything (learning, new culture and language). They seem to appreciate this experience highly. Due to our high labour costs, the tourism and hospitality sector can't afford to have any extra hands, therefore everybody has to do everything. Our duties are not as specialised as in Singapore.
This 'forces' students to take initiative, our low hierarchy structure at work place also encourages them to do so. Your students seem to adapt well into new circumstances, even if they are very young. No complaints about our climate or food (even though I know that there could be some...)
Minnna Junttila

International Co-ordinator
Jyvaskyla University of Applied Sciences, Finland