Tourism and Resort Management Students get jobs with leading travel agency immediately after internship.
How often does one get a chance to join an industry leader even before leaving school? Chan Brothers, one of Singapore’s most famous travel agencies, recently identified two of our students for full time employment even before they completed their studies with us.
Two of our top students, Mr Chong Wen Jie and Ms Jocelyn Wong - both taking a diploma in Tourism and Resort Management - were offered jobs by travel agency Chan Brothers Travel immediately upon completion of their internship.
According to a spokesperson from Chan Brothers, Wen Jie - an honour roll student - was picked for being a good salesperson. Sze Yee was chosen because of her personality. She is jovial, affable and very good with people. We wanted to find out more about them, their jobs, etc. So we interviewed them. Here is what they had to say:
Tell us about yourself:
I’m Chong Wen Jie, age 20, I have a deep passion for travel, and the idea of planning itineraries for my customers never fails to excite me, which was what drew me to the industry initially.
I started work at Chan Brothers on 21st March 2011 and I am a full-time employee here.
Tell us about your work.
Working as a Tour Consultant at Chan Brothers Travel allows me the opportunity to help other travellers make the most of their holiday, and plan their dream vacation.
Being in the Free & Easy Department, I am constantly exposed to the various elements of customized itinerary planning, which broadened my travel knowledge. Job Scope includes customizing itineraries based on customers’ requirements, answering travel enquiries
My previous attachment at Chan Brothers Travel has further assured me that the tourism industry is the career path that I would like to pursue.
Do you ever find it boring doing the same thing every day?
Working in the travel industry is never boring, as it means meeting new people from time to time. As Tour Consultants, we also have the opportunity to travel to different parts of the world for tour-leading and familiarization trips, visit different cities, and experience interesting cultures of places. It is never a boring job.
Jocelyn, tell us your age, background, and a little about yourself.
Hi, I am 22, I love travelling to different countries. I enjoy shopping, gatherings with my friends, and just basically chilling out.
I am the youngest in a family of five. I have an elder sister and an elder brother. As there is a big age gap between me and my siblings, I had to study on my own and support myself financially during my polytechnic stint.
It wasn't easy for me from the start. Prior to joining Singapore Polytechnic, I studied in ITE Nitec. At that time many people looked down on ITE students, making fun of its acronym - "Its The End". But I refused to accept that, worked hard and headed to Higher Nitec in ITE College East in Accounting.
I studied hard for another two years and was able to proceed to Singapore Polytechnic for further studies as a result. I was so happy that I was able to be given a chance to prove to everyone that ITE is not the end of your education.
I decided to study "Diploma in Tourism and Resort Management", in Singapore Polytechnic to upgrade myself and to seek further challenges too. Despite all the difficult times I had in the first few years of my school life, I took comfort in the knowledge that my friends were the ones that I could rely on.
I love to go on backpacking holidays. This is part of my love for seeking new challenges. So now I can also plan for backpacking tours with my friends as well!
What is your scope of work in Chan Brothers?
I work in the ‘free and easy’ department and I am able to do my job given all the necessary training provided like in-house training, third party operator training (by companies such as Contiki, Insight Vacations, Trafalgar and RailEurope).
Working in this service line is not easy - there are many tasks each day, such as picking up phone calls, replying to customer enquiries, serving customer queues, creating bookings, doing refunds, following up on bookings and my colleagues' bookings, reserving flights etc.
When did you start work in Chan Brothers and are you working there on a full time basis?
I started my job here at Chan Brothers on 4rd April 2011. I am a full-time employee. My probation was waived as I began as an intern here.
Will there be travel for you?
While I am not aware of what the company has planned for me, I hope there will be a tour for me to lead sometime soon. I hope to experience what being a tour leader is like and I hope to share my experiences with the tourists too!