Building Customer Trust & Confidence: Through Better Personal Data Protection Practices

Course Date:

Registration Period:

8 hours / 3 days

9:00am to 6:00pm

Mode of Training:
Facilitated Learning (F2F)

Singapore Polytechnic

Course Introduction

The content is highly geared towards the industry-specific application of PDPA, and GDPR for businesses. This course will be of interest to hotel chain operators who deal with sensitive personal data of their customers. Guiding the participants in thinking through and filling up the data inventory map in this course allows various business functions to better understand and document how their customers’ personal data are being handled throughout the life cycle.

Course Objective

This course equips participants with the knowledge on PDPA (Personal Data Protection Act) and an overview of the EU-GDPR (European Union-General Data Protection Regulation) and how it applies to their businesses. Participants will be able to relate the EU-PDPA and GDPR requirements to their business operations, be it front-office or back-office. They will also be able to confidently and comprehensively perform data inventory mapping for their various business functions and safeguard sensitive data.

Course Outline

By the end of the course, participants will be able to: 

• Explain the obligations under the PDPA and know the difference between PDPA and GDPR as well as apply them in the context of hotel operations in general.

• Create a data inventory map for personal data that are processed by their departments according to the template stipulated by the organisation. This will in turn help them to institutionalise good data management practices with the twin objectives of achieving sustained growth in their customer base and offering innovative services.

Topics to be covered

1. Overview of PDPA & GDPR
2. Industry application of PDPA & GDPR
3. Data Inventory mapping exercise

Suitable for

Hotel Executives, Managers, Data Protection Officers

Minimum Entry Requirements / Assumed Skills and Knowledge

Basic Proficiency in English.

Award / Certification / Accreditation

• Certificate of Attendance (electronic Certificate will be issued)
A Certificate of Attendance will be awarded to participants who meet at least 75% attendance rate

• Certificate of Performance (electronic Certificate will be issued)
A Certificate of Performance will be awarded to participants who pass the examination and meet at least 75% attendance rate

Full Fees (before GST): $300.00
GST payable for all funding-eligible applicants*: $6.30
GST payable for others: $21.00

Applicants/EligibilitySkillsFuture FundingSubsidised Fee (after GST)
Singapore Citizens aged 40 and above1$270.00$36.30
Singapore Citizens aged below 40$210.00$96.30 
Singapore Permanent Residents and LTVP+ Holders$210.00$96.30 
SME-sponsored Singapore Citizens, Permanent Residents and LTVP+ Holders2$270.00$36.30
Others (Full fees payable)$0.00$321.00

*As per SSG’s policy, the GST payable is calculated based on 7% of the baseline funding subsidy of 70%

Singaporeans aged 25 years and above may use **SkillsFuture Credit balance to offset respective course fees.

1Under the SkillsFuture Mid-career Enhanced Subsidy. For more information, visit the SkillsFuture website here
2 Under the Enhanced Training Support for Small & Medium Enterprises (SMEs) Scheme. For more information of the scheme, click here. To view SP’s list of similar funded courses, click here. Please submit the attached “Declaration Form for Enhanced Training Support Scheme for SME” together with your online application.

Funding Incentives

Please click here for more information on funding incentives.

Register Here

Eligible for SkillsFuture Credit
Terms and Conditions

*Please note that once the maximum class size is reached, the online registration will be closed.
You may register your interest, and would be notified if there is new run.

Application Procedure

1. All applications must be made via Online Registration at
Course fees can be paid by the following payment modes:

a) Credit Cards, Internet Banking, NETS (Not Applicable for company sponsored)
For e-payment using Visa/Master cards and Internet Banking, please click on the ‘Make e-Payment’ button on the acknowledgement page to proceed.

b) For NETS payment, you can pay at:
Singapore Polytechnic
PACE Academy

c) For payment via PayNow, please enter the UEN No. T08GB0056ACET and indicate the invoice/registration number. 

*With effect from 1 August 2021, cheque payment will not be available.

2. All successful applicants will be notified with a letter of confirmation via email.