Company and Workforce Transformation - Data Discovery

Course Date:

Registration Period:

16 hours / 2 days

8:30am to 5:30pm

Mode of Training:
Blended (F2F & Online Synchronous)

Singapore Polytechnic / Online / <Full address of external location>

Course Introduction

With increasing emphasis on big data analytics in a digital world, the course helps participants appreciate the complementary role deep human insights can play. They will learn that beyond numbers is the need to understand the deeply human dimensions of emerging behaviours and that design thinking’s human-centred approach to data mining provides a powerful vehicle to do just that.  

Course Objective

Through working on a project, this course equips participants with essential knowledge of the Design Thinking process and tools needed to identify their companies’ data needs. Participants would be able to apply the knowledge and skills learnt in defining their problem, conducting user interviews, analysing user data collected for insights, and in identifying their ‘user persona’ and the ‘persona’s’ needs, as part of enabling their companies to determine their data needs in support of organisational goals. 

Course Outline

By the end of the course, participants will be able to: 

1. Describe the design thinking process and tools
2. Apply the design thinking process and tools to complete an organisation-specific project  

Topics to be covered

1. Articulate the project statement
2. Craft the user interview questions
3. Identify insights from user interviews
4. Define the ‘user persona’ and his/her needs
5. Explore ideation methods for meeting persona’s needs 

Suitable for

Data Analyst/Associate Data Engineer

Minimum Entry Requirements / Assumed Skills and Knowledge

Diploma holder with minimum 3 years of working experience.

Award / Certification / Accreditation

• Certificate of Attendance (electronic Certificate will be issued)
A Certificate of Attendance will be awarded to participants who meet at least 75% attendance rate

• Certificate of Performance (electronic Certificate will be issued)
A Certificate of Performance will be awarded to participants who pass the assessment and meet at least 75% attendance rate

Full Fees (before GST): $1,200.00
GST payable for all funding-eligible applicants*: $25.20
GST payable for others: $84.00 

Applicants/EligibilitySkillsFuture FundingSubsidised Fee (after GST)
Singapore Citizens aged 40 and above1$1,080.00 $145.20
Singapore Citizens aged below 40$840.00$385.20 
Singapore Permanent Residents and LTVP+ Holders$840.00$385.20 
SME-sponsored Singapore Citizens, Permanent Residents and LTVP+ Holders2$1,080.00 $145.20
Others (Full fees payable)$0.00$1,284.00

*As per SSG’s policy, the GST payable is calculated based on 7% of the baseline funding subsidy of 70%

Singaporeans aged 25 years and above may use **SkillsFuture Credit balance to offset respective course fees.

1Under the SkillsFuture Mid-career Enhanced Subsidy. For more information, visit the SkillsFuture website here
2 Under the Enhanced Training Support for Small & Medium Enterprises (SMEs) Scheme. For more information of the scheme, click here. To view SP’s list of similar funded courses, click here. Please submit the attached “Declaration Form for Enhanced Training Support Scheme for SME” together with your online application.

Funding Incentives

Please click here for more information on funding incentives.

Register Here

Eligible for SkillsFuture Credit
Terms and Conditions

*Please note that once the maximum class size is reached, the online registration will be closed.
You may register your interest, and would be notified if there is new run.

Application Procedure

1. All applications must be made via Online Registration at
Course fees can be paid by the following payment modes:

a) Credit Cards, Internet Banking, NETS (Not Applicable for company sponsored)
For e-payment using Visa/Master cards and Internet Banking, please click on the ‘Make e-Payment’ button on the acknowledgement page to proceed.

b) For NETS payment, you can pay at:
Singapore Polytechnic
PACE Academy

c) For payment via PayNow, please enter the UEN No. T08GB0056ACET and indicate the invoice/registration number. 

*With effect from 1 August 2021, cheque payment will not be available.

2. All successful applicants will be notified with a letter of confirmation via email.