Conflict Management and Mediation Skills

Course Date:
21 to 22 Sep 2022

Registration Period:
30 Jun to 7 Sep 2022

15 hours / 2 days

8:30am to 5:00pm

Mode of Training:
Blended (F2F & Online Synchronous)

Singapore Polytechnic

Course Introduction

Conflict in the workplace occurs when there are different expectations between parties.  Conflicting parties can avoid serious altercation or litigation, if they apply mediation strategies early to resolve the conflict. In many instances, a mediated resolution would serve to restore trust and improve business and working relationships. This course aims to equip participants with conflict management and mediation skills to effectively manage conflict and disputes within the organization or with external stakeholders, which will translate into better productivity and improve the bottom line for organizations.

Course Objective

This course aims to equip participants with conflict management and mediation skillset to effectively manage conflict and disputes within the organization or with external stakeholders. 

Course Outline

Course participants will have the knowledge and skill to apply mediation principles for conflict resolution.

By the end of the course, participants will be able to:

• Apply mediation principles and conflict management framework to help resolve work conflicts.

Topics to be covered

Introduction to Conflict Management
Stages of Mediation
Factors affecting interest-based Mediation
Examples/ Case studies of Conflict management of disputes through mediation. Role Play will be extensively used.

Suitable for

Managers and Team Leads

Minimum Entry Requirements / Assumed Skills and Knowledge

Require good command of English and has working experience in leading a team and managing people.

Award / Certification / Accreditation

• Certificate of Attendance (electronic Certificate will be issued)
A Certificate of Attendance will be awarded to participants who meet at least 75% attendance rate

• Certificate of Performance (electronic Certificate will be issued)
A Certificate of Performance will be awarded to participants who pass the examination and meet at least 75% attendance rate

Full Fees (before GST): $940.00 
GST payable for all funding-eligible applicants*: $19.74
GST payable for others: $65.80

Applicants/EligibilitySkillsFuture FundingSubsidised Fee (after GST)
Singapore Citizens aged 40 and above1$846.00$113.74
Singapore Citizens aged below 40$658.00 $301.74 
Singapore Permanent Residents and LTVP+ Holders$658.00 $301.74 
SME-sponsored Singapore Citizens, Permanent Residents and LTVP+ Holders2$846.00$113.74
Others (Full fees payable)$0.00$1,005.80

*As per SSG’s policy, the GST payable is calculated based on 7% of the baseline funding subsidy of 70%

Singaporeans aged 25 years and above may use **SkillsFuture Credit balance to offset respective course fees.

1Under the SkillsFuture Mid-career Enhanced Subsidy. For more information, visit the SkillsFuture website here
2 Under the Enhanced Training Support for Small & Medium Enterprises (SMEs) Scheme. For more information of the scheme, click here. To view SP’s list of similar funded courses, click here. Please submit the attached “Declaration Form for Enhanced Training Support Scheme for SME” together with your online application.

Funding Incentives

Please click here for more information on funding incentives.


Register Here

Eligible for SkillsFuture Credit
Terms and Conditions

*Please note that once the maximum class size is reached, the online registration will be closed.
You may register your interest, and would be notified if there is new run.

Application Procedure

1. All applications must be made via Online Registration at
Course fees can be paid by the following payment modes:

a) Credit Cards, Internet Banking, NETS (Not Applicable for company sponsored)
For e-payment using Visa/Master cards and Internet Banking, please click on the ‘Make e-Payment’ button on the acknowledgement page to proceed.

b) For NETS payment, you can pay at:
Singapore Polytechnic
PACE Academy


c) For payment via PayNow, please enter the UEN No. T08GB0056ACET and indicate the invoice/registration number.

*With effect from 1 August 2021, cheque payment will not be available.


2. All successful applicants will be notified with a letter of confirmation via email.