15 hours / 2 days
8:30am to 5:00pm
Mode of Training:
Blended (F2F & Online Synchronous)
Conflict in the workplace occurs when there are different expectations between parties. Conflicting parties can avoid serious altercation or litigation, if they apply mediation strategies early to resolve the conflict. In many instances, a mediated resolution would serve to restore trust and improve business and working relationships. This course aims to equip participants with conflict management and mediation skills to effectively manage conflict and disputes within the organization or with external stakeholders, which will translate into better productivity and improve the bottom line for organizations.
This course aims to equip participants with conflict management and mediation skillset to effectively manage conflict and disputes within the organization or with external stakeholders.
Course participants will have the knowledge and skill to apply mediation principles for conflict resolution.
By the end of the course, participants will be able to:
• Apply mediation principles and conflict management framework to help resolve work conflicts.
Topics to be covered
Introduction to Conflict Management
Stages of Mediation
Factors affecting interest-based Mediation
Examples/ Case studies of Conflict management of disputes through mediation. Role Play will be extensively used.
Managers and Team Leads
Minimum Entry Requirements / Assumed Skills and Knowledge
Require good command of English and has working experience in leading a team and managing people.
Award / Certification / Accreditation
• Certificate of Attendance (electronic Certificate will be issued)
A Certificate of Attendance will be awarded to participants who meet at least 75% attendance rate
• Certificate of Performance (electronic Certificate will be issued)
A Certificate of Performance will be awarded to participants who pass the examination and meet at least 75% attendance rate
Eligible for SkillsFuture CreditTerms and Conditions*Please note that once the maximum class size is reached, the online registration will be closed.
You may register your interest, and would be notified if there is new run.
1. All applications must be made via Online Registration at www.pace.sp.edu.sg
Course fees can be paid by the following payment modes:
a) Credit Cards, Internet Banking, NETS (Not Applicable for company sponsored)
For e-payment using Visa/Master cards and Internet Banking, please click on the ‘Make e-Payment’ button on the acknowledgement page to proceed.
b) For NETS payment, you can pay at:
c) For payment via PayNow, please enter the UEN No. T08GB0056ACET and indicate the invoice/registration number.
*With effect from 1 August 2021, cheque payment will not be available.
2. All successful applicants will be notified with a letter of confirmation via email.