Conflict Management and Negotiation Skills

Course Date:

Registration Period:

7 hours / 1 day


Mode of Training:
Facilitated Learning (F2F)

Singapore Polytechnic

Course Introduction

In today’s modern business environment, it is vital to develop long-term relationships with partners and clients. Conversely, such relationships can break down due to ineffective negotiation and conflict management. 

Negotiation and conflict resolution are complex processes and when the principles underpinning negotiation and conflict resolution are applied effectively, can enhance relationship building, both professionally and personally.

Course Objective

The objective of this course is to equip participants with the necessary skills to:

• Identify causes of conflicts
• Manage and respond to conflicts
• Apply conflict resolution strategies

Course Outline

• Identifying causes of conflict; how to manage and respond to conflicts
• How to choose and apply conflict resolution strategies
• Understanding the negotiation process and how to engage in conflict resolution
• Overcoming common fears in negotiation and conflict resolution

Suitable for

PMETs from Business Development, Sales, Training, Customer Service who requires negotiation and conflict management skills in their engagement with stakeholders.

Minimum Entry Requirements / Assumed Skills and Knowledge

Diploma in any discipline

Award / Certification / Accreditation

• Certificate of Attendance (electronic Certificate will be issued)
A Certificate of Attendance will be awarded to participants who meet at least 75% attendance rate

• Certificate of Performance (electronic Certificate will be issued)
A Certificate of Performance will be awarded to participants who pass the examination and meet at least 75% attendance rate

Full Fees (before GST): $230.00 
GST payable for all funding-eligible applicants*: $4.83
GST payable for others: $16.10

Applicants/EligibilitySkillsFuture FundingSubsidised Fee (after GST)
Singapore Citizens aged 40 and above1$207.00 $27.83
Singapore Citizens aged below 40$161.00$73.83 
Singapore Permanent Residents and LTVP+ Holders$161.00$73.83 
SME-sponsored Singapore Citizens, Permanent Residents and LTVP+ Holders2$207.00 $27.83
Others (Full fees payable)$0.00$$246.10

*As per SSG’s policy, the GST payable is calculated based on 7% of the baseline funding subsidy of 70%

Singaporeans aged 25 years and above may use **SkillsFuture Credit balance to offset respective course fees.

1Under the SkillsFuture Mid-career Enhanced Subsidy. For more information, visit the SkillsFuture website here
2 Under the Enhanced Training Support for Small & Medium Enterprises (SMEs) Scheme. For more information of the scheme, click here. To view SP’s list of similar funded courses, click here. Please submit the attached “Declaration Form for Enhanced Training Support Scheme for SME” together with your online application.

Funding Incentives

Please click here for more information on funding incentives.

Register Here

Eligible for SkillsFuture Credit
Terms and Conditions

*Please note that once the maximum class size is reached, the online registration will be closed.
You may register your interest, and would be notified if there is new run.

Application Procedure

1. All applications must be made via Online Registration at
Course fees can be paid by the following payment modes:

a) Credit Cards, Internet Banking, NETS (Not Applicable for company sponsored)
For e-payment using Visa/Master cards and Internet Banking, please click on the ‘Make e-Payment’ button on the acknowledgement page to proceed.

b) For NETS payment, you can pay at:
Singapore Polytechnic
PACE Academy


c) For payment via PayNow, please enter the UEN No. T08GB0056ACET and indicate the invoice/registration number. 

*With effect from 1 August 2021, cheque payment will not be available.


2. All successful applicants will be notified with a letter of confirmation via email.