Emotional Intelligence and Psychology

Course Date:
TBA

Registration Period:
TBA

Duration:
30 hours / 4 days

Time:
9:00am to 5:30pm

Mode of Training:
Facilitated Learning (F2F)

Venue:
Singapore Polytechnic


Course Introduction

In any industry, people may find themselves needing to resolve conflict in the workplace between management and staff, between colleagues or between staff and customers.

It is becoming increasingly crucial to empower individuals to intervene effectively and appropriately with such problems at work.

Knowledge in counselling skills will help nurture healthy workplace relations. Staff can use these skills in handling colleagues experiencing stressful events and grievances.

People in the service industry will also find this course useful as they can use the skills in handling customer queries/requests/complaints.

In essence, participants can use these counselling skills to enhance their communication with their staff/colleagues/customers and effectively engage their staff/colleagues/customers in a discussion that is both helpful and meaningful.


Course Objective

This course prepares participants with the many theories and hands-on practice of emotional intelligence competencies.

This includes building and improving self-awareness, management and direction through the practice of emotional intelligence elements, and practicing the infusion into frontline applications.


Course Outline

• Apply Emotion Intelligence Competencies for different situations

• Apply the Six Seconds Model, a process framework for making emotional intelligence practical

• Describe the way Psychology concepts learnt can be applied at the workplace

• Demonstrate basic counselling micro skills in the communication process to build empowering relationships


Suitable for

Operations/Sales and Marketing Executives/Sales Supervisor/Business Development/Events /Front Office Executives and Managers


Minimum Entry Requirements / Assumed Skills and Knowledge

 Basic English proficiency


Award / Certification / Accreditation

• Certificate of Performance (electronic Certificate will be issued)
A Certificate of Performance will be awarded to participants who pass the examination and meet at least 75% attendance rate

Applicants/Eligibility Total fees (incl. GST)
Singapore Citizens aged 40 and above1 $128.26
Singapore Citizens aged below 40 $340.26
Singapore Permanent Residents $340.26
SME-sponsored Singapore Citizens and Permanent Residents2 $128.26
Full Course Fee $1,134.20
Singaporeans aged 25 years and above may use **SkillsFuture Credit balance to offset respective course fees.

1Under the Enhanced Training Support for Small & Medium Enterprises (SMEs) Scheme. For more information of the scheme, click here. To view SP's list of similar funded courses, click here. Please submit the attached “Declaration Form for Enhanced Training Support Scheme for SME” together with your online application.
2Under the SkillsFuture Mid-career Enhanced Subsidy. For more information, visit the SkillsFuture website here

Funding Incentives

Please click here for more information on funding incentives.


Register Here

Eligible for SkillsFuture Credit
Terms and Conditions

*Please note that once the maximum class size is reached, the online registration will be closed.
You may register your interest, and would be notified if there is new run.

Application Procedure

1. All applications must be made via Online Registration at www.pace.sp.edu.sg
Course fees can be paid by the following payment modes:

a) Credit Cards, Internet Banking, NETS (Not Applicable for company sponsored)
For e-payment using Visa/Master cards and Internet Banking, please click on the ‘Make e-Payment’ button on the acknowledgement page to proceed.

b) For NETS payment, you can pay at:
Singapore Polytechnic
PACE Academy

c) For payment via PayNow, please enter the UEN No. T08GB0056ACET and indicate the invoice/registration number. 

*With effect from 1 August 2021, cheque payment will not be available.

2. All successful applicants will be notified with a letter of confirmation via email.

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