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Course Date:
TBA
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Registration Period:
TBA
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Time:
TBA,
30 hours / 4 days
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Mode of Training:
Facilitated Learning (F2F)
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Venue:
Singapore Polytechnic
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Funding:
Eligible for SkillsFuture Credit
*Please note that once the maximum class size is reached, the online registration will be closed.
You may register your interest, and would be notified if there is new run.
In any industry, people may find themselves needing to resolve conflict in the workplace between management and staff, between colleagues or between staff and customers.
It is becoming increasingly crucial to empower individuals to intervene effectively and appropriately with such problems at work.
Knowledge in counselling skills will help nurture healthy workplace relations. Staff can use these skills in handling colleagues experiencing stressful events and grievances.
People in the service industry will also find this course useful as they can use the skills in handling customer queries/requests/complaints.
In essence, participants can use these counselling skills to enhance their communication with their staff/colleagues/customers and effectively engage their staff/colleagues/customers in a discussion that is both helpful and meaningful.
This course prepares participants with the many theories and hands-on practice of emotional intelligence competencies.
This includes building and improving self-awareness, management and direction through the practice of emotional intelligence elements, and practicing the infusion into frontline applications.
• Apply Emotion Intelligence Competencies for different situations
• Describe the way Psychology concepts learnt can be applied at the workplace
• Demonstrate basic counselling micro skills in the communication process to build empowering relationships