Interpersonal Communication, Active Listening & Empathetic Speaking

Course Date:

Registration Period:

7 hours / 1 day

9.00am to 5.00pm

Mode of Training:
Facilitated Learning (F2F)

Singapore Polytechnic

Course Introduction

A professional must be equipped with the relevant knowledge and skills to be professional, progressive and competent at the workplace, and one such skill is the ability to interact with other people. This can be achieved through the practice of effective interpersonal communication, which includes active listening and empathetic speaking. It is essential to be able to properly relate to others by accurately receiving and interpreting messages in order to respond appropriately and tactfully. Strong interpersonal communication skills will enhance the customer experience, lead to greater collaboration and productivity, and create a more dynamic work environment.

Course Objective

The objective of this course is to equip participants with the necessary skills to:

• manage and engage more effectively through active listening and empathetic speaking at the workplace
• enhance audience-centric communication through effective interpersonal communication
• identify communication barriers and how to overcome them

Course Outline

• Understand key communication barriers and how to overcome them
• Work towards achieving goals in a more collaborative, understanding, and open manner
• Manage differences in outlook and approach in a group setting 
• Apply different approaches to resolving interpersonal issues
• Manage and engage more effectively through active listening and empathetic speaking
• Enhance customer-centric communication

Suitable for

PMETs from business development, marketing, training, sales, customer service in their engagement with stakeholders.

Minimum Entry Requirements / Assumed Skills and Knowledge

Basic English Proficiency. Diploma in any discipline

Award / Certification / Accreditation

• Certificate of Attendance (electronic Certificate will be issued)
A Certificate of Attendance will be awarded to participants who meet at least 75% attendance rate

Full Fees (before GST): $230.00
GST payable for all funding-eligible applicants*: $4.83
GST payable for others: $16.10

Applicants/EligibilitySkillsFuture FundingSubsidised Fee (after GST)
Singapore Citizens aged 40 and above1$207.00$27.83 
Singapore Citizens aged below 40$161.00$73.83 
Singapore Permanent Residents and LTVP+ Holders$161.00$73.83 
SME-sponsored Singapore Citizens, Permanent Residents and LTVP+ Holders2$207.00$27.83 
Others (Full fees payable)$0.00$246.10

*As per SSG’s policy, the GST payable is calculated based on 7% of the baseline funding subsidy of 70%

Singaporeans aged 25 years and above may use **SkillsFuture Credit balance to offset respective course fees.

1Under the SkillsFuture Mid-career Enhanced Subsidy. For more information, visit the SkillsFuture website here
2 Under the Enhanced Training Support for Small & Medium Enterprises (SMEs) Scheme. For more information of the scheme, click here. To view SP’s list of similar funded courses, click here. Please submit the attached “Declaration Form for Enhanced Training Support Scheme for SME” together with your online application.

Funding Incentives

Please click here for more information on funding incentives.


Register Here

Eligible for SkillsFuture Credit
Terms and Conditions

*Please note that once the maximum class size is reached, the online registration will be closed.
You may register your interest, and would be notified if there is new run.

Application Procedure

1. All applications must be made via Online Registration at
Course fees can be paid by the following payment modes:

a) Credit Cards, Internet Banking, NETS (Not Applicable for company sponsored)
For e-payment using Visa/Master cards and Internet Banking, please click on the ‘Make e-Payment’ button on the acknowledgement page to proceed.

b) For NETS payment, you can pay at:
Singapore Polytechnic
PACE Academy


c) For payment via PayNow, please enter the UEN No. T08GB0056ACET and indicate the invoice/registration number. 

*With effect from 1 August 2021, cheque payment will not be available.


2. All successful applicants will be notified with a letter of confirmation via email.