Masterclass in Strategic Outsourcing for Performance-Based Facilities Management

Course Date:

Registration Period:

35 hours

9:00am to 5:00pm

Mode of Training:
Facilitated Learning (F2F)

Singapore Polytechnic

Course Introduction

The course curriculum and format have been tailored with relevant knowledge and skill sets to support, upskill FM professionals and benchmark FM best practices in the industry. The course supports the Smart FM Roadmap of BCA, where FM procurement is an integral steps towards the strategic objectives, identified in the Real Estate Industry Transformation Map. The course is conducted in round table workshop format, with sharing of insight by invited industry speakers.

Course Objective

The course aims to equip participants with the fundamental principles of procurement, the knowledge to determine the sourcing policy and to outsource Facilities Management (FM) services strategically and practice financial governance. The participants will be able to distinguish the types of outsourcing models and adopt appropriate contractual arrangements and pricing models for procuring the FM services. This course aims to give participants the skills to prepare tender documents, draft performance specifications, set quality attributes, call tender and evaluate the bids through price quality method for the award of FM services. In addition, the course also provides participants the methodologies to measure and review the performance and the approaches to manage vendor effectively for the performance-based FM.

Course Outline

By the end of the course, participants will be able to: 

1. Apply the strategic procurement principles and exercise governance to meet the organisational strategic objectives. 
2. Evaluate In-house and Outsourced FM options and recommend appropriate FM outsourcing models to help drive innovation and efficiency. 
3. Recommend the suitable contractual arrangement for FM services including the Term contract, Managing Contracting contract and Integrated Facilities Management contract; and the preparation of their associated contract documents. 
4. Prepare the documents and manage tendering processes, pre-qualifications, compliances and PQM evaluation, including the proposal and evaluation of technology adoption. 
5. Adopt contemporary approach in vendor management and communication plan to strengthen stakeholders’ relationship and users’ satisfaction. 
6. Administer FM Service Contract of its pertinent contractual clauses starting from mobilisation, operations to exit management, in the process, managing challenges including inspection, performance assessment, and improvement review for future FM procurement.

Topics to be covered




Strategic Procurement Principles

Industry Overview and FM Outsourcing Models (Single service, Bundle service, Total FM)


Contractual Arrangement for FM Services (Lump sum, Term Contract, Cost Plus Contract, Management Based (with and without Budget Cost) Contract, and IFM Contract)

Use of Comprehensive contract and Spiral contract

Descriptive vs Performance Specifications

Pre-qualifications and Setting of Quality Component.

Drafting Outcome based Specifications and Measuring performance.


Quotation and tender Planning (Needs, Budget, timeline)

Tendering Processes (Pre Tender, Tender, and Post Tender), contract documentation, tender enquiries and corrigendum, tender interview, PQM computation and award.

Adoption of smart FM and the specification and evaluation of Technology Proposal.


Vendor Management 

Stakeholders Relationship Building,

Vendor communication plan


Contract Administration of Service Level Agreements

Key contractual clauses

Performance Monitoring & Measures,

Incentives and LD

Exit Management and Final Accounts

Review for Improvement



Suitable for

Facilities Manager/Procurement Manager/Maintenance Manager/Property Operations Manager or senior executive 

Minimum Entry Requirements / Assumed Skills and Knowledge

The Masterclass level is for FM practitioners with at least 3 years of experience for degree holders and 8 years of experience for non-degree holders.
Experienced personnel with relevant Experience in Facilities Management Procurement, relevant Technical and Professional Qualifications.

Award / Certification / Accreditation

• Certificate of Attendance (electronic Certificate will be issued)
A Certificate of Attendance will be awarded to participants who meet at least 75% attendance rate

• Certificate of Performance (electronic Certificate will be issued)
A Certificate of Performance will be awarded to participants who pass the assessment and meet at least 75% attendance rate

Full Fees (before GST): $1,250.00
GST payable for all funding-eligible applicants*: $26.25
GST payable for others: $87.50

Applicants/EligibilitySkillsFuture FundingSubsidised Fee (after GST)
Singapore Citizens aged 40 and above1$1,125.00$151.25
Singapore Citizens aged below 40$875.00$401.25
Singapore Permanent Residents and LTVP+ Holders$875.00$401.25
SME-sponsored Singapore Citizens, Permanent Residents and LTVP+ Holders2$1,125.00$151.25
Others (Full fees payable)$0.00$1,337.50

*As per SSG’s policy, the GST payable is calculated based on 7% of the baseline funding subsidy of 70%

Singaporeans aged 25 years and above may use **SkillsFuture Credit balance to offset respective course fees.

1Under the SkillsFuture Mid-career Enhanced Subsidy. For more information, visit the SkillsFuture website here
2 Under the Enhanced Training Support for Small & Medium Enterprises (SMEs) Scheme. For more information of the scheme, click here. To view SP’s list of similar funded courses, click here. Please submit the attached “Declaration Form for Enhanced Training Support Scheme for SME” together with your online application.

Funding Incentives

Please click here for more information on funding incentives.

Register Here

Eligible for SkillsFuture Credit
Terms and Conditions

*Please note that once the maximum class size is reached, the online registration will be closed.
You may register your interest, and would be notified if there is new run.

Application Procedure

1. All applications must be made via Online Registration at
Course fees can be paid by the following payment modes:

a) Credit Cards, Internet Banking, NETS (Not Applicable for company sponsored)
For e-payment using Visa/Master cards and Internet Banking, please click on the ‘Make e-Payment’ button on the acknowledgement page to proceed.

b) For NETS payment, you can pay at:
Singapore Polytechnic
PACE Academy

c) For payment via PayNow, please enter the UEN No. T08GB0056ACET and indicate the invoice/registration number. 

*With effect from 1 August 2021, cheque payment will not be available.

2. All successful applicants will be notified with a letter of confirmation via email.