Relationship Marketing & Digital Customer Relationship Management

Course Date:
TBA

Registration Period:
TBA

Duration:
10.5 hours / 1.5 days

Time:
9:00am to 5:00pm
9:00am to 12.30pm

Mode of Training:
Facilitated Learning (F2F)

Venue:
Singapore Polytechnic

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Course Introduction

Customer Relationship Management is a 1.5 Day short course which will cover an overview of customer relationship management in the digital age. 

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Course Objective

The course explores the different ways businesses are adopting a customer-centric approach with customer relationship tools (CRM Tools) and how these tools aid businesses in optimising & managing their existing customer base with analytics & insights obtained from these tools. Participants will gain a broader understanding of what relationship marketing entails with proper customer relationship management tactics, and an appreciation of how proper implementation can lead to stronger customer retention.

At the end of the course, learners will be able to: 

• Evaluate the different consumer touchpoints & digital/technological forces that affect relationship marketing
• Use customizable capabilities of Customer Relationship Management tools (i.e. Salesforce) to optimize lead evaluation
• Analyse consumer-based data to create better data-value based selling tactics
• Build an infographic selling toolkit to aid with personal selling

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Course Outline

• Introduction to Relationship Marketing & Analytics
• CRM: Best Practices
• Data Analysis: Mining Data from Various Sources
• Insight Driven, Data-Value Based Selling
• Optimising Retention: Using Infographics

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Suitable for

Customer Relationship Manager, Sales/Marketing Manager, Consumer Acquisition Lead

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Minimum Entry Requirements / Assumed Skills and Knowledge

Familiarity with digital marketing. Participants should have used basic marketing automisation tools such as Mailchimp, Hubspot, Marketo, SalesForce etc.

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Award / Certification / Accreditation

• Certificate of Performance (electronic Certificate will be issued)
A Certificate of Performance will be awarded to participants who pass the examination and meet at least 75% attendance rate

Applicants/Eligibility	Total fees (incl. GST)
Singapore Citizens aged 40 and above1	$37.51
Singapore Citizens aged below 40	$99.51
Singapore Permanent Residents	$99.51
SME-sponsored Singapore Citizens and Permanent Residents2	$37.51
Full Course Fee	$331.70

Singaporeans aged 25 years and above may use **SkillsFuture Credit balance to offset respective course fees.

¹Under the Enhanced Training Support for Small & Medium Enterprises (SMEs) Scheme. For more information of the scheme, click here. To view SP's list of similar funded courses, click here. Please submit the attached “Declaration Form for Enhanced Training Support Scheme for SME” together with your online application.
²Under the SkillsFuture Mid-career Enhanced Subsidy. For more information, visit the SkillsFuture website here. 

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Funding Incentives

Please click here for more information on funding incentives.

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Application Procedure

1. All applications must be made via Online Registration at www.pace.sp.edu.sg
Course fees can be paid by the following payment modes:

a) Credit Cards, Internet Banking, NETS (Not Applicable for company sponsored)
For e-payment using Visa/Master cards and Internet Banking, please click on the ‘Make e-Payment’ button on the acknowledgement page to proceed.

b) For NETS payment, you can pay at:
Singapore Polytechnic
PACE Academy

c) For payment via PayNow, please enter the UEN No. T08GB0056ACET and indicate the invoice/registration number. 

*With effect from 1 August 2021, cheque payment will not be available.

2. All successful applicants will be notified with a letter of confirmation via email.