Smart Outcomes Contract Management And Digitalisation

Course Date:

Registration Period:

28 hours

9:00am to 6:00pm

Mode of Training:
Facilitated Learning (F2F)

Singapore Polytechnic

Course Introduction

The course highlights the procurement strategies, considerations and practical challenges in managing smart outcomes, supported by digital information and smart FM technology, to enhance building capabilities and user experience. The course is conducted through workshop style and there is applied learning through project scenarios. 

Course Objective

This course aims to equip participants with the ability to understand the concept of smart outcomes contract management, how to prepare and manage the outcome based contract, specify and assess the contract performance through proper specifications and indicators related to adoption of digitalisation tools and platforms, as well as to incorporate appropriate measures to incentivise the contract smart outcomes, manage vendor selection and its relationship building, and review for continual improvement.

Course Outline

By the end of the course, participants will be able to: 

1. Appreciate the principles and benefits of performance based Contract.
2. Know the characteristics and use performance specifications to specify smart outcomes
3. Examine the smart performances relating to digitalisation of FM systems, workflow and innovative solutions.
4. Determine and measure key performance indicators incorporating clauses to incentivise performance of service providers. 
5. Manage vendor and build relationship
6. Review and improve performance for smart outcomes contract.

Topics to be covered

1. Principles of performance based contract.
2. Performance specifications and contract documents
3. FM Digitalisation and related smart performances
4. Determining key performance indicators and their measurement
5. Vendor selection, management and relationship building
6. Review and improvement of contract performance

Suitable for

Manager/Executives/Technical Officer

Minimum Entry Requirements / Assumed Skills and Knowledge

Diploma or equivalent
Have 2-3 years of experience in the built environment

Award / Certification / Accreditation

• Certificate of Attendance (electronic Certificate will be issued)
A Certificate of Attendance will be awarded to participants who meet at least 75% attendance rate

• Certificate of Performance (electronic Certificate will be issued)
A Certificate of Performance will be awarded to participants who pass the assessment and meet at least 75% attendance rate

Full Fees (before GST): $1,000.00
GST payable for all funding-eligible applicants*: $21.00
GST payable for others: $70.00

Applicants/EligibilitySkillsFuture FundingSubsidised Fee (after GST)
Singapore Citizens aged 40 and above1$900.00$121.00 
Singapore Citizens aged below 40$700.00$321.00
Singapore Permanent Residents and LTVP+ Holders$700.00$321.00
SME-sponsored Singapore Citizens, Permanent Residents and LTVP+ Holders2$900.00$121.00 
Others (Full fees payable)$0.00$1,070.00 

*As per SSG’s policy, the GST payable is calculated based on 7% of the baseline funding subsidy of 70%

Singaporeans aged 25 years and above may use **SkillsFuture Credit balance to offset respective course fees.

1Under the SkillsFuture Mid-career Enhanced Subsidy. For more information, visit the SkillsFuture website here
2 Under the Enhanced Training Support for Small & Medium Enterprises (SMEs) Scheme. For more information of the scheme, click here. To view SP’s list of similar funded courses, click here. Please submit the attached “Declaration Form for Enhanced Training Support Scheme for SME” together with your online application.

Funding Incentives

Please click here for more information on funding incentives.

Register Here

Eligible for SkillsFuture Credit
Terms and Conditions

*Please note that once the maximum class size is reached, the online registration will be closed.
You may register your interest, and would be notified if there is new run.

Application Procedure

1. All applications must be made via Online Registration at
Course fees can be paid by the following payment modes:

a) Credit Cards, Internet Banking, NETS (Not Applicable for company sponsored)
For e-payment using Visa/Master cards and Internet Banking, please click on the ‘Make e-Payment’ button on the acknowledgement page to proceed.

b) For NETS payment, you can pay at:
Singapore Polytechnic
PACE Academy

c) For payment via PayNow, please enter the UEN No. T08GB0056ACET and indicate the invoice/registration number. 

*With effect from 1 August 2021, cheque payment will not be available.

2. All successful applicants will be notified with a letter of confirmation via email.