COVID-19 Announcement - SP Service Providers

Dear SP Service Providers working in SP,

We refer to the latest measures that the Multi-Ministry Taskforce announced on the tightening of safe management measures (SMMs) in Singapore for 8 May to 30 May 2021.  With the shift to “Phase 3 – Heightened Alert” to reduce the risk of community spread in this period of heightened alert, it is of utmost importance that everyone be extra vigilant and take all necessary precautions against the spread of COVID-10 infections in Singapore.

Please take careful note of these measures for compliance.

1  Phase Three

Working-from-home will again be the default mode of working. When required by your school/department supervisor/Director, please return to campus. Please work with your school/department supervisor/Director on which day you should return to campus. Also, please work with your school/department supervisor/Director to stagger the arrival and departure times to and fro campus to lighten the load on our public transport system.

If you need to return to campus, you are to seek agreement from the school/department supervisor/Director, who will then obtain approval from SP Management.

For personnel who return to campus, safe distancing measures as well as staggered work hours would be implemented, so that the starting and ending times of work do not coincide with peak-hour travel, where possible. This also minimises the need to mingle with crowds at public transport nodes.

Safe Distancing Ambassadors (SDAs) would be deployed across campus to ensure that staff, students and all personnel on campus conform to the required distancing measures, comply with the instructions from these SDAs and comply with the rules that have been implemented.

Social gatherings on campus will again not be permitted.

Precautions should continue to be taken to ensure clear physical spacing of at least 1 metre through physical means and demarcation of safe physical distances (at least 1m apart) using visual indicators, where possible.

If unwell

As part of National Policy, we would like to remind you that if you are not feeling well, especially if you display respiratory symptoms such as fever, cough, sore throat, runny nose or loss of sense of smell, please see a doctor and do not come to campus. Please inform the doctor of yoursymptoms.

If you are diagnosed with Acute Respiratory Infection (ARI) and require COVID-19 testing, the doctor will arrange for a swab test to be conducted. Testing complements the other safe management measures we have put in place to safeguard the well-being and safety of staff and students. This also allows for early identification of COVID-19 cases and to quickly contain any potential spread in the community.

While waiting for your COVID-19 swab test results, you must not come to campus and must inform your school/department contact person or the Director that you had undergone a swab test. You will also need to make a declaration in the Declaration Form for non-SP staff attached and submit to your school/department contact person. Under item 1 of the form please select Suspect Case (A person suspected by MOH). You are to remain at home, self-isolate as much as possible, observe good personal hygiene, and monitor your health. You should also stay contactable. Most results will be available within 3 working days.

Once you receive the results, you must inform your school/department contact person or the Director of the result within 24 hours of receiving the results.

If you are unwell, please visit only one clinic for check-ups. If there are practical constraints in not doing so, do inform the clinic of all doctors visited over the past 14 days. If your household member is feeling unwell with flu like symptoms (such as fever, cough, sore throat, runny nose or loss of sense of smell), please ask them to see a doctor and inform your school/department contact person or Director immediately. Please work from home for the duration the household member is on medical leave.

If you have been scheduled to return to SP please discuss with your RO so that your work schedule can be adjusted.

Campus Entry & Exit

If you have the approval to enter campus, please observe the following:

  1. Only authorised personnel are allowed to enter campus.
  2. Entry into the campus will only be through the following gates with all other gates closed: 
    1. Gate 1 (along Dover Road);
    2. Pedestrian turnstiles at Dover MRT Station;
    3. All other gates with turnstiles will operate as exit points only. 
  3. All SP staff, students, service providers and visitors must use the TraceTogether–only SafeEntry (ToS) – TraceTogether App or token – for SafeEntry (SE) check-in when entering SP campus and SE check-out when leaving SP campus.
    1. Using one’s TT app to scan the venue’s QR code
    2. Displaying one’s TT Token so that the authority can scan the TT Token’s QR code; or
    3. Tapping one’s TT App or TT Token at a SafeEntry Gateway device
  4. For Dover MRT Station entrance, you must tap your staff card (if you have one) against the turnstiles in order to gain entry into campus. Otherwise you are to go through the visitor lane.
  5. Personnel coming via vehicles will have to be dropped off either at the Dover MRT Station driveway or Gate 1 drop-off area. You are not allowed to be dropped off inside campus.
  6. Personnel who are parking in campus will have to enter via Gate 1 and use the left lane, where you will be directed by the security personnel to stop your vehicle after the gantry. You will have to do your ToS check in using the TT App and TT token and show their ToS Check-In pass on their mobile phone and and their staff card for verification by the security personnel, before you are allowed into campus.

While in Campus 

  1. Everyone must now wear a mask when outside of their homes. Hence, if you are on campus, it will be mandatory to wear a mask before entering the campus, otherwise you will be denied entry. When in campus, you are to wear a face mask at all times.  The masks should be close-fitting and completely cover the nose and mouth.  The removal of the mask should be for brief periods only and the mask should be put back immediately after the activity is done.  The requirement for masks to be worn can also be waived for individuals who are alone in their own office with the door closed.  If there is any contact with people, or if the door is open, the mask must be put on.  Face shields in lieu of masks are allowed only if they have health conditions that may result in breathing or other medical difficulties when a mask is worn for a prolonged period of time. The face shields must cover the wearer’s entire face, from the forehead to below the chin, wrapping around the sides of the face. Face shields may be worn on top of a mask to provide additional protection.
  2. You are only to proceed and work in your work premises and keep a safe distance of at least 1m away from others.
  3. You are to cooperate with the Safe Distancing Ambassadors who will be stationed around campus to enforce safe distancing measures.

5  Temperature Taking & Recordings

Take your temperature before leaving your home to come to campus, and then report it to the school/department supervisor of your temperaturereadings.

Travel Declaration
If you are travelling, please be reminded that it is mandatory to declare travel details (including the city or province) in the  Travel Declaration Form and submit to your school and department that you are working with, if you have travelled/are travelling overseas. Please ensure all travel information are updated, if details are known.  Please take this travel declaration exercise seriously and it is for your strict compliance and needs to be submitted every time new travel plans are confirmed.

Please inform the school / department that you are working with immediately if you are travelling to or returning from overseas.

Declaration on contact with COVID-19 cases

In addition to the requirement to make a travel declaration, you are required to submit a declaration if, to the best of your knowledge, in the past 14 days, you:

  1. are a Confirmed Case/Suspect Case/Person under Quarantine Order/Person issued Stay Home Notice (SHN), or
  2. have been in contact with a Confirmed Case/Suspect Case/Person under Quarantine Order/Person issued Stay Home Notice (SHN), in the past 14 days, or
  3. are residing in the same household as Persons serving SHN, who are required to serve their SHN at SHN-Dedicated Facilities upon their return by default, but have been granted permission to serve their SHN at home due to extenuating circumstances, e.g. medical grounds, you are also required to submit declaration. The duration of the LOA will be aligned to the duration of the household member’s SHN.

If (a), (b) or (c) applies to you, please make your declaration using the Declaration Form for non-SP staff attached and submit to your supervisor together with the attached Excel file Template for case data


  • Confirmed/Suspect Case –A person confirmed or suspected by MOH to have the COVID-19.
  • Person under Quarantine Order – A person under quarantine order from MOH.
  • Stay-Home Notice – A person issued Stay-Home Notice by ICA.

TraceTogether (TT) App and Token

  1. TraceTogether-only Safe Entry (TT-only SE) will be mandatory and strictly enforced. You will not be able to enter campus without the TT app / token.
  2. You are to ensure that the TraceTogether (TT) app (link) is activated on your mobile device with the Bluetooth function switched on throughout your time in the campus. 
  3. If you prefer to use a TT token instead of your mobile device to check in, please access for more details on collecting your token.
  4. You must carry your TT token with you at all times on campus. 
  5. The use of the TT app and SafeEntry check-in requirements are important in our national efforts to keep our SP community safe. They will enable the relevant authorities to quickly identify anyone who has been in close contact with a confirmed case. 

We will keep you updated on any new measures or changes. Let’s work together and play our part to keep our campus safe.

Best regards
SP Management

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