Customer Satisfaction Index of Singapore 2015

04 Apr 2016

The Business Times, 4 Apr 2016 Jointly developed by the Institute of Service Excellence at Singapore Management University and the Singapore Workforce Development Agency, the Customer Satisfaction Index of Singapore measures and reports customer satisfaction for various sectors. The index serves as an independent and objective national benchmark for the nation’s economy. Last year, SP received a score of 74.8, this is slightly lower than its score in 2014. However, SP’s score is still higher than the average score of 69.8 for the polytechnic sector. For more info, please visit

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