SP Business School

Designing Business. Defining Tomorrow

School of Business

Designing Business. Defining Tomorrow

School of Business

Designing Business. Defining Tomorrow

SP Business School » Courses » Full-time Diploma » Tourism and Resort Management

Diploma in Tourism and Resort management (DTRM - S55)

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What You'll Study

First Year

Module Code Module Name Total Hours
BA0275 Business Accounting
This module will provide students with an understanding of the fundamental accounting principles underlying accounting practice, from the preparation of accounting records to the financial statements of a company. It will also cover accounting for cash, property, plant and equipment as well as Goods and Services Tax. Students will learn how to analyse and interpret a simple set of financial statements for a company.
BA0300 Business and Technology
Technology can transform business and therefore businesses must understand the technology available to them. This module teaches students the emerging trends in technology as they relate to a wide variety of businesses. Students will also learn strategies to apply technology based on business models. At the end of the module, students will be able to identify and recommend various technology tools and platforms to transform business in an industry specific to their course of study.
BA0316 Emotional Intelligence
This module is designed to introduce and evaluate the competencies of emotional intelligence. Students will be able to describe the difference between intellectual and emotional intelligence. This module will study the different emotional intelligence competencies framework that covers Know Yourself, Choose Yourself and Give Yourself. Students will discover their own self-awareness and techniques through the SEI Assessment (Six Seconds Emotional Intelligence Assessment). Its primary goal is to help students become familiar with the many theories of emotional intelligence, building better self-awareness, management and direction through the practice of emotional intelligence elements and practising the infusion in the real world.
BA0358 Fundamentals of Marketing
Introduces the basics in marketing to students. Topics include the strategic marketing management process, market opportunities analysis and target market selection. The elements of the marketing mix will also be examined. An integrated approach will be adopted to discuss how these elements can be blended to produce an effective marketing programme.
BA0508 Economics
Economics will provide students with an understanding of the micro and macroeconomic concepts and applications which are needed in decision-making processes in the business world. It also enables students to have a better understanding and appreciation of the larger economic environment that they are facing.
BA0509 Management and Human Resource Practices
Management & human resource practices covers the management functions performed by managers, skills and competencies required of managers and organisational behaviour concepts. It highlights the importance of managing human resources and the responsibilities of a manager in carrying out the human resource functions.
BAXXXX Elective
Basket of Electives can be existing modules offered within School of Business (SB) or other Schools.
LC8001 General Education 1
Aims to equip students with critical reasoning skills and provide them with opportunities to practise critical thinking through the exploration of contemporary social issues. It also provides a platform for students to learn the basics of arguments through the formal argumentation structure.
LC8002 General Education 2
Aims to equip students with the skills to critically analyse the elements of persuasion in narratives used in a variety of contexts to appreciate the power of storytelling in our daily life. Students will also explore the history of discrimination in societies and craft their responses through their own narrative.
MS 1100 Business Statistics
Provides foundation for students to be equipped with quantitative skills, understanding of basic statistical concepts and their relevance in business. It is designed to train students with the statistical research skills from data analysis through manual means and software, data representation and interpretation that will allow them to make informed decisions. The statistical problem-solving process is taught as a method in addressing business-related statistical problems. Topics covered include descriptive statistics, probability distributions, sampling, estimation, hypothesis testing, analysis of variance, and linear regression.
MS1522 IT & Data Analysis for Business
Provides students with the essential features of spreadsheet to support data analysis for business applications. Topics covered include spreadsheet applications, fundamental data analysis, professional presentations and proper documentation. This module will impart the necessary skills to analyse worksheet data, apply fundamental data analysis techniques to improve productivity and streamline their day-to-day operational work. Equipped with these fundamentals, students will be able to apply these skills to construct business and financial models for today’s fast changing business environment.
SP101A Education and Career Guidance 1
A compulsory module for all first year students, ECG 1 aims to develop an understanding of personal interests, strengths, values and life goals. With greater knowledge and understanding of self, planning and decision making in choosing a future career can be better developed. Some topics covered in ECG 1 include ‘Defining My SP Life’, ‘Personal Branding’, ‘Discovering My Interests’, ‘Planning for Success – My Personal Action Plan’ and more.

Second Year

Module Code Module Name Total Hours
BA0209 Financial and Management Accounting
Provides students with an understanding of financial accounting, covering company & group accounts and cash flow statements. Students learn to prepare final accounts of companies and to read and understand published accounts. They will also learn to analyse and interpret financial statements using tools such as horizontal and vertical analyses. Budgeting, breakeven/ incremental analyses and activity-based costing will also be taught to assist in management planning and control.
BA0400 Business Law
Commences with the basic features of the Singapore legal system. It then proceeds to introduce students to the basic principles of contract law, the Sale of Goods Act, the law of tort, cheques, agency and intellectual property. The legal aspects of business organisations will also be covered.
BA0419 Introduction to Hotel & Resorts Operations
Aims to introduce students to the organizational structure and operational mechanics of how the departments of hotels and resorts operate. It studies the front-of-house and back-of-house systems, the use of the hotel Property Management System (PMS), (Opera), the standard operational procedures and controls associated with a modern hotel and resort. Elements of Emotional Intelligence (EI) are also taught and practiced during the practical training sessions to further enhance the EQ and professionalism of the students.
BA0420 Food and Beverage Management
This module aims to provide a basic learning of the various management skills required in Food and Beverage. In addition, the module will involve a section on operational service aspects in a restaurant. Students will be equipped with the “tools” in operating a successful restaurant. A compulsory hands-on training in a regional resort is also part of this module.
BA0421 Events Management
Gives students an understanding of the principles and practices of the Events Management which covers the MICE industry. Topics covered include fundamentals of organizing business meetings and seminars, incentive travel programmes, conventions, exhibition & trade shows. Students will also learn about accommodation, data management & other services for international participants of these events.
BA0422 Airline & Cruise Management
Provides an introduction to basic operational and management aspects of air and cruise travel. Students will have a profound knowledge of airline ground handling operations and current trends in cruising.
BA0423 Hotel Sales & Markeing
Designed to provide students with an introduction to the Marketing Division in a hotel, Hotel Sales & Marketing studies the functions of the key departments that form this Division, namely Room Sales, Event Sales, Revenue Management and Marketing Communications. The highlight of this course would be Sales Management, preparing the students for exciting careers such as Corporate Sales Executive, Government Sales Executive, Tour & Travel Sales Co-ordinator and Events Sales Executive. The sales techniques they learn will be specific to the hospitality industry, enabling them to be work-ready when they commence working in this industry.
BA0424 Travel and Tourism Practices
Provides students with an overview of the travel agency business, both inbound and outbound, in Singapore and the current issues relating to it. Students will learn the practices involved in designing, selling tourism products and travel related services with the application of Emotional Intelligence (EI) competencies. They will also be acquainted with the application of IT in travel operations.
BA0431 Front Office Operations
This module will provide coverage on the history, development and organizational structure and operational skills necessary to run an effective Front Office operation. The students will have an in-depth understanding on the key sections that make up Front Office and more importantly, learn about the complex interrelationships of these sections that are crucial in seamless service delivery and guest satisfaction. The module will also introduce students to the OPERA Property Management Systems with emphasis on Reservations, Front Office and Rooms Management. The students will be equipped with the necessary skill and knowledge to operate and perform key functions relating to reservations, guest profiles, setting options and requests, assigning of rooms, checking in/out and guest accounts management to highlight revenue management and customer relationship management.
BA2107 Business Analytics
This module aims to introduce the basic business analytics skills to students, allowing them to gain business insights through raw data and apply this skillset across different industries. Students will have an overview of the business analytics success pillars framework. They will be using Excel to identify patterns and trends, using Dashboards for analysis and presentation and applying Linear Regression to raw data to establish relationships.
LC8003 Social Innovation Project
Aims to equip students with the Design Thinking mindset, methods and tools to conceptualise innovative solutions for real life problems. Students will explore a social cause, go through the practical rigour of the Design Thinking process and apply suitable tools to fulfil the objectives of the project. Students will also be exposed to trends and issues related to themes, such as Healthcare, Active Ageing, Environment, and Social Integration. In the process, they will develop a better understanding of themselves and the world, as well as the positive impact they can make.
LC8004 General Education 3
Aims to enhance students’ knowledge and appreciation of a broad range of social, political and economic issues. Students will learn about the importance and relevance of information literacy skills as well as develop their ability to assess the validity and reliability of information from different sources, consider diverse perspectives, and put forward a convincing point of view.
SP201A Education and Career Guidance 2
ECG 2 is taken by all second year students. This module aims to develop professional skills necessary to seek and secure work. It also guides the students on how to discover and develop skills, knowledge and attitudes needed for work effectiveness and changes related to work. Topics covered in this module include ‘Job Search and Market Trends’, ‘Discovering Your Unique Selling Point’, ‘Resilience’, ‘Work Place Values’ and more.

Third Year

All full-time third year students are divided into two groups. One group will begin with the following Stage 3 modules in Semester 1 and then proceed to participate in an Internship Programme in Semester 2. The other group will begin with the Internship Programme and continue with Stage 3 modules in Semester 2.

Module Code Module Name Total Hours
BA0176 Global Business Environment
Aims to provide students with the skills and knowledge for global market analysis and the formulation of international strategies. It will provide students with an understanding of the rationale for developing an external economy, the impact of environmental forces, the role of international organizations/groupings like WTO and NAFTA, and opportunities in emerging markets.
BA0409 Resort Management
Emphasizes on the various types of resorts available worldwide including how to operate and manage a successful resort. The module also covers Spas and the major role it plays in resort operations. Students are also taught real-life scenarios that allow them to use their Emotional Intelligence (EI), an important skill in working with people in the industry.
BA0416 Service Quality Management
Aims to create a “mindset for service” among students to equip them with skills and knowledge in providing excellent service for future employment in service industries. Topics include services management concepts covering hospitality and tourism service operations, a holistic cross-functional approach to exceed customer expectations through personal relationships and experience.
BA0418 Sponsorship Marketing in Tourism
Focuses on sponsorship as a critical component of marketing in the tourism industry. This equips students with an understanding of the paradigm shift in marketing today. The basics of branding, customer experience management and database marketing are included to complement and improve the efficacy of sponsorship as a marketing tool.
BA0430 Attractions Operations
Provides an introduction to the various classifications of attractions. Students will have knowledge of key areas in operations of an attraction and the factors that are critical for its success. There will be active discussions on challenges that attractions around the world face such as environmental and sustainability.
IC7007 Tourism Internship
Aims to provide students with a 22-week internship programme through attachments in tourism related organisations either locally or overseas.
22 weeks
IH701Y Hospitality Mid Management Internship Program (HMMIP)
Aims to cultivate professional work habits by learning first hand from the pre-determined divisions of an organisation. By being immersed in a work environment, the module creates a valuable opportunity for applied learning where the students can acquire deeper knowledge about the hospitality industry. Using Emotional Intelligence (EI), a discipline that was infused in various modules and crucial in this industry, to the actual workplace, it enables the students to navigate their emotions well in a highly strung and fast-paced industry with high guest contact frequencies It also offers an alternative accelerated pathway for the students to secure a non-entry level position in a Hospitality after graduation. Starting from Academic Year 2017, this will be a 22-week programme. offered in Semester 1.
22 weeks
IH701Z Hospitality Mid Management Internship Program (HMMIP)
Aims to cultivate professional work habits by learning first hand from the pre-determined divisions of an organisation. By being immersed in a work environment, the module creates a valuable opportunity for applied learning where the students can acquire deeper knowledge about the hospitality industry. Using Emotional Intelligence (EI), a discipline that was infused in various modules and crucial in this industry, to the actual workplace, it enables the students to navigate their emotions well in a highly strung and fast-paced industry with high guest contact frequencies It also offers an alternative accelerated pathway for the students to secure a non-entry level position in a Hospitality after graduation. Starting from Academic Year 2017, this will be a 22-week programme. offered in Semester 2.
22 weeks
Free Elective

* Free Elective (Choose ONE only)

Module Code Module Name Total Hours
BA2203 Principles of New Media Marketing
This module aims to identify the important new media trends and understand how companies are responding to the rapidly evolving digital world of user generated content, consumer communities and other new forms of communications such as social networking and tagging.
MS1381 Mathematics for Business
The module is proposed for students who do not have 'O ' level Additional Mathematics background. It aims to introduce to the students the basic concepts of Algebra and Calculus as well as to illustrate and instil in them how they can be used to solve problems in business and economic applications.


Please note:


  • Course structure subjected to change.
  • HMMIP students will undertake a different course structure from Second Year of study.
    ​​IH701Y is offered during Semester 1, while IH701Z is offered during Semester 2.
    Only selected students will undergo apprenticeships for HMMIP. 




It is a delight to be able to work alongside trainees from Singapore Polytechnic. With every new intake, we strive to stretch their potential and widen their horizons. At the end of the internship period, there is an immense sense of pride in seeing these students flourish in their knowledge and skill set while working with us.
Mr Leslie Lenue

Area Director of Talent & Culture,
Novotel Singapore Clarke Quay

We are truly impressed with the level of commitment and passion exuded by the Singapore Polytechnic lecturers. Their consistent monitoring and reviews of the learning exposure and progress of their students during their internship with us is indeed admirable.
Ms Magdelene Tai

Director of Human Resources
RC Hotels

Students from Singapore Polytechnic are a great addition to Disney International Programs.  They have good Guest Service skills and are always happy to learn something new.  I have found them to be hardworking and diligent in their work and studies, and they also love to participate in the many events and opportunities available to all students on this program.
Yvette Noethen

International Programs
Disney Worldwide Services, Inc.

We never know what will happen in the future, but setting an objective allows us to move towards achieving our dreams. Be brave and go forth!
Stewart Fu

Learning Manager
The Ritz-Carlton Millenia, Singapore