Certificate of Performance in Healthcare Operations


Course Synopsis                                                           

The Healthcare Operations course aims to provide a holistic overview of a healthcare organisation and extensive knowledge on hospital planning and facility management. This course primarily focuses on the various healthcare services available in a hospital and how effective and efficient management will ensure cost containment and optimal utilization of resources are addressed. Students will gain understanding of the importance of integrating healthcare services and the positive impacts it will have on healthcare operations.

Course Objectives

Upon completion of this course, participants should have knowledge and understanding of the operations of:

  • Healthcare organisations
  • Medical and ancillary services
  • Nursing services
  • Support services
  • Hospital services
  • Safety and security in hospitals

Suitable for

This programme is designed for medical, nursing and allied health professionals and hospital administrators and executives who wish to develop and enhance their knowledge of healthcare management and hospital administration.

For non-healthcare professionals who wish to work in the healthcare industry, this course would provide them with a distinct advantage in their career switch. Overall, it especially benefits those who wish to achieve professional development and contribute to excellence in healthcare.

Minimum Entry Requirements

At least a diploma from a recognised institution and have preferably 2 years of working experience in the healthcare sector.

Applicants who do not meet the above requirements may also apply. It will be assessed on a case-by-case basis.

Course Outline

The curriculum consists of 3 modules of 30 hours each. The total curriculum hours are 90. The modules are:

Module 1:  Healthcare Business

This module relates to specific concepts or functions of the healthcare organisation like strategic planning and business development plans. Students are also introduced to marketing principles in healthcare, public and community relations. The module also deals with international business, future trends in healthcare and basic business contracts

Upon completion of the module, the students should be able to understand:

  • Strategic planning in healthcare
  • Business development plans in healthcare
  • Contract concepts and legal terms in business
  • Applying principles of management in healthcare
  • Marketing principles and tools in healthcare
  • Health communication
  • Future trends in healthcare business
  • Medical tourism

Module 2:  Hospital Operations

This module provides an insight into knowledge about facility planning and hospital facilities in a healthcare organisation. The module focuses on design plan, layout and functioning of individual wards, ancillary services and other support services. Better operations of each department will help the hospital to perform efficiently and effectively as well as reduce costs and provide network optimization.

Upon completion of this module, participants should have knowledge and understanding of the operations of:

  • Healthcare organisations
  • •Medical and ancillary services
  • Nursing services
  • Support services
  • Hospital services
  • Safety and security in hospitals

Module 3:  Healthcare Operations Management

This module discusses various aspects of healthcare operations management with a focus on how hospitals can improve processes and reduce costs. It will highlight the importance of operations management in healthcare and the role it plays in improving the business and financial positions of the hospitals. It will include topics such as the use of quantitative tools to improve patient and process flows, process and quality improvement, how to manage and improve productivity, and the role of logistics, inventory management and supply chain management.

Upon completion of the module, the students should be able to:

  • Understand the importance of healthcare operations management
  • Appreciate the role of operations management in improving the hospital’s financial and business conditions
  • Describe how hospitals can improve their operations management capabilities through quantitative approaches, and improvement plans that will reduce waste and improve performance
  • Understand the use of quantitative tools to improve patient and process flows
  • Know how hospitals can manage and improve productivity - resource consumption, costs cycle times and outcomes
  • Appreciate the use of project management tools to manage change and projects
  • Understand the important role of logistics, pharmacy operations management, inventory management and supply chain management in healthcare operations

Mode of Assessment

Participants are required to complete both written assignments and written examination for the programme. The written examination makes up 60% of the results and the written assignments make up the remaining 40%.


Participants shall be awarded the Certificate of Performance in Healthcare Operations by PACE Academy, Singapore Polytechnic when they have:

a) Attended at least 90% for each module
b) Passed all required modules
c) Completed all necessary course work and
d) Met all financial and administrative obligations

Funding Incentives

SkillsFuture Credit (SFC)

With effect from January 2016, Singaporeans aged 25 years and above who received their SkillsFuture Credit account activation letter will be eligible for an initial credit of $500 which can be used to pay for course fees for a range of eligible skills-related courses. The credits can be used on top of existing course fee subsidies/funding.

This is only applicable for self-sponsored applicants. Application via SkillsFuture Portal can only be made starting from 60 days before the course commencement date.


Union Training Assistance Programme (UTAP)

NTUC union members enjoy 50% (unfunded) course fee support for up to $250 each year when you enrol for courses supported under UTAP (Union Training Assistance Programme). Conditions apply.

For more information, please call NTUC Membership hotline at 6213 8008 or email UTAP@e2i.com.sg Website: http://skillsupgrade.ntuc.org.sg

Trainer's Profile

  • Healthcare Business module by Mr Low Hsien Chih
  • Hospital Operations module by Ms Goghari Siblisuraya
  • Healthcare Operations Management module by Mr. Dalwara Singh

Application Procedure

1. All applications must be made via Online Registration at www.pace.sp.edu.sg

Course fees can be paid by the following payment modes:

Credit Cards, Internet Banking, NETS (Not Applicable for company sponsored)
a) For e-payment using Visa/Master cards and Internet Banking, please click on the ‘Make e-Payment’ button on the acknowledgement page to proceed.

b) For NETS payment, you can pay at:
Singapore Polytechnic
PACE Academy
Blk T1A, Level 1
Mon-Fri: 8:30am to 7:30pm

c) Please make cheques payable to “Singapore Polytechnic”. Please cross the cheque and write the Registration Reference ID, Applicant Name and NRIC/FIN number on the back of the cheque. Mail the cheque to:

Singapore Polytechnic
PACE Academy
500 Dover Road
Blk T1A, Level 1
Singapore 139651

Please note that an administrative charge of $15 will be imposed for any returned cheques from the bank or financial institution.

2. All successful applicants will be notified with a letter of confirmation via email.

3. Withdrawal and Deferment

Withdrawal and deferment notice must be made in writing to the Professional & Adult Continuing Education (PACE) Academy, Singapore Polytechnic via email accordingly:

Online Courses - elearning@sp.edu.sg
All other Courses pace@sp.edu.sg

For withdrawal cases, the portion of course fee to be refunded is based on the date of notice as follows:


  • 2 weeks before the commencement of the course - Full refund
  • Less than 2 weeks before commencement of the course - 70% refund
  • On or after date of commencement - No refund


  • There will be no refund or transfer of course once the account has been created.

The Singapore Polytechnic reserves the right to cancel or postpone any of the courses. Applicants will be duly notified and where applicable, the full fees will be refunded.

The Singapore Polytechnic also reserves the right to amend the fees charged or the period and duration of the courses.

The data provided to Singapore Polytechnic will be kept strictly confidential and will be used for the purpose of course administration. The data may be passed on to the relevant organisations that require the information related to the course.

Back to top



Date of course:

06 Nov 2017 - 02 Feb 2018


Registration Period:

04 May - 23 Oct 2017


Participants registering for the course must be available throughout the course of study.


* Registration may be closed once seats are filled up



Days: Mondays, Wednesdays & Fridays

Duration:The curriculum consists of 3 modules of 30 hours each. The total curriculum hours are 90.

Time: 7.00 pm to 10.00 pm.

Venue: Singapore Polytechnic



 $2,568 (inclusive of GST)




Terms and Conditions