Certificate of Performance in Healthcare Quality


Course Synopsis                                                           

The Healthcare Quality course aims to provide an understanding of the fundamentals of a quality management framework in healthcare and equips participants with the required knowledge in ensuring a systemic approach to quality standards and quality improvement tools. This will allow them to measure hospital quality and clinical indicators and elevate the performance standards of the organisation.

Course Objectives

Upon completion of this course, participants should have knowledge and understanding of:

  • Fundamental of quality management
  • Systems approach to quality management
  • Performance measurements
  • Quality improvement tools
  • Quality improvement
  • Measuring quality improvement
  • Clinical practice improvements
  • Hospital accreditation standards
  • Customer satisfaction

Suitable for

This programme is designed for medical, nursing and allied health professionals and hospital administrators and executives who wish to develop and enhance their knowledge of healthcare management and hospital administration.

For non-healthcare professionals who wish to work in the healthcare industry, this course would provide them with a distinct advantage in their career switch. Overall, it benefits those who wish to achieve professional development and contribute to excellence in healthcare.

Minimum Entry Requirements

At least a diploma from a recognised institution and have preferably 2 years of working experience in the healthcare sector.

** Applicants who do not meet the above requirements may also apply. It will be assessed on a case-by-case basis.

Course Outline

The curriculum consists of 3 modules of 30 hours each. The total curriculum hours are 90. The modules are:

Module 1: Patient Safety

This module provides students with knowledge of clinical risk management and patient safety strategies. It includes topics such as principles of risk management, leadership role in quality improvement and patient safety, types of medical errors and healthcare ethics. At the end of the module, students would better understand and manage healthcare risks and patient safety.

Upon completion of this module, participants should have knowledge and understanding of:

  • Principles of patient safety
  • Adverse events
  • Medical errors
  • Nosocomial infections
  • Infection control
  • Patient safety initiatives
  • Improving patient safety
  • Safety culture

Module 2 : Healthcare Quality

This module focuses on the principles of Quality Management and some of the common techniques associated with controlling quality. Topics covered include the criteria and framework used in assessing companies' achievement of system quality, introduction to international standards such as ISO9000 series and hospital accreditation standards. Students will learn about quality management in areas such as clinical quality standards, patient safety and quality improvement programmes.

Upon completion of this module, participants should have knowledge and understanding of:

  • Fundamental of quality management
  • Systems approach to quality management
  • Performance measurements
  • Quality improvement tools
  • Quality improvement
  • Clinical practice improvements
  • Hospital accreditation standards
  • Customer satisfaction

Module 3:  Professionalism and Ethics in Healthcare

This module provides an insight into the multiple ethical and legal issues pertinent to healthcare. These ethical and legal issues apply to hospitals, clinics, medical office etc. This module helps practicing healthcare professionals to know the legal requirements in their own jurisdictions. This area focuses on the development, monitoring and maintenance of procedures to ensure that the needs of professional staff are met. Ethics includes identifying, monitoring and disseminating codes of professional conduct; understanding the implications of ethical decisions; providing procedures to monitor standards of behaviour within the organisation; and determining, maintaining and monitoring accountability procedures.

Upon completion of the module, the students should be able to:

  • Understand the various legal requirements applicable to healthcare
  • Have knowledge about patients’ rights requirements
  • Have knowledge about the ethics committees roles, structure and functions
  • Have knowledge about consequences of unethical behaviour
  • Describe the healthcare environment
  • Understand ethical issues related to life and death

Mode of Assessment

Participants are required to complete both written assignments and written examination for the programme. The written examination makes up 60% of the results and the written assignments make up the remaining 40%.


Funding Incentives

SkillsFuture Credit (SFC)

With effect from January 2016, Singaporeans aged 25 years and above who received their SkillsFuture Credit account activation letter will be eligible for an initial credit of $500 which can be used to pay for course fees for a range of eligible skills-related courses. The credits can be used on top of existing course fee subsidies/funding.

This is only applicable for self-sponsored applicants. Application via SkillsFuture Portal can only be made starting from 60 days before the course commencement date.


Union Training Assistance Programme (UTAP)

NTUC union members enjoy 50% (unfunded) course fee support for up to $250 each year when you enrol for courses supported under UTAP (Union Training Assistance Programme). Conditions apply.

For more information, please call NTUC Membership hotline at 6213 8008 or email UTAP@e2i.com.sg Website: http://skillsupgrade.ntuc.org.sg



Participants shall be awarded the Certificate of Performance in Healthcare Quality by PACE Academy, Singapore Polytechnic when they have:

a) Attended at least 90% for each module
b) Passed all required modules
c) Completed all necessary course work and
d) Met all financial and administrative obligations

Trainer's Profile

  • Patient Safety module by Ms. Goghari Siblisuraya
  • Healthcare Quality module by Dr. Ye Htut
  • Professionalism and Ethics in Healthcare module by Mr. Kentigern Chng

Application Procedure

1. All applications must be made via Online Registration at www.pace.sp.edu.sg

Course fees can be paid by the following payment modes:

Credit Cards, Internet Banking, NETS (Not Applicable for company sponsored)
a) For e-payment using Visa/Master cards and Internet Banking, please click on the ‘Make e-Payment’ button on the acknowledgement page to proceed.

b) For NETS payment, you can pay at:
Singapore Polytechnic
PACE Academy
Blk T1A, Level 1
Mon-Fri: 8:30am to 7:30pm

c) Please make cheques payable to “Singapore Polytechnic”. Please cross the cheque and write the Registration Reference ID, Applicant Name and NRIC/FIN number on the back of the cheque. Mail the cheque to:

Singapore Polytechnic
PACE Academy
500 Dover Road
Blk T1A, Level 1
Singapore 139651

Please note that an administrative charge of $15 will be imposed for any returned cheques from the bank or financial institution.

2. All successful applicants will be notified with a letter of confirmation via email.

3. Withdrawal and Deferment

Withdrawal and deferment notice must be made in writing to the Professional & Adult Continuing Education (PACE) Academy, Singapore Polytechnic via email accordingly:

Online Courses - elearning@sp.edu.sg
All other Courses pace@sp.edu.sg

For withdrawal cases, the portion of course fee to be refunded is based on the date of notice as follows:


  • 2 weeks before the commencement of the course - Full refund
  • Less than 2 weeks before commencement of the course - 70% refund
  • On or after date of commencement - No refund


  • There will be no refund or transfer of course once the account has been created.

The Singapore Polytechnic reserves the right to cancel or postpone any of the courses. Applicants will be duly notified and where applicable, the full fees will be refunded.

The Singapore Polytechnic also reserves the right to amend the fees charged or the period and duration of the courses.

The data provided to Singapore Polytechnic will be kept strictly confidential and will be used for the purpose of course administration. The data may be passed on to the relevant organisations that require the information related to the course.

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Date of course:

26 Feb 2018 – 18 May 2018


Registration Period:

10 Nov 2017 - 02 Feb 2018


Participants registering for the course must be available throughout the course of study.


* Registration may be closed once seats are filled up



Days: Mondays, Wednesdays & Fridays

Duration: The curriculum consists of 3 modules of 30 hours each. The total curriculum hours are 90.

Time: 7.00 pm to 10.00 pm.

Venue: Singapore Polytechnic


 $2,568.00 (inclusive of GST)



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