Overview
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Duration/Frequency:
8 hours
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Mode of Training:
Facilitated Learning (F2F)
Course Objective
The professional image a service provider projects can help build customer confidence. Businesses providing both professional image and quality service attract and retain customers
In this programme, participants will identify the relationship between organisational requirements and the impact of professional image on his or her job role. They will be taught ways to boost self-confidence that may enhance their appearance and positive communication techniques to impress customers in their day-to-day engagements. To further enhance the organisation’s brand image, participants will identify service challenge triggers and effectively manage the 5 key dimensions of service quality. Participants will activate service recovery and escalation procedures to turn service challenges into opportunities to foster customer loyalty.
More Information
*Please note that once the maximum class size is reached, the online registration will be closed. You may register your interest, and would be notified if there is a new run.
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