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Overview

Course Date:

5 Aug 2026 to 6 Aug 2026

6 Oct 2026 to 7 Oct 2026

2 Dec 2026 to 3 Dec 2026

Registration Period:

9 Feb 2026 to 3 Jul 2026

9 Feb 2026 to 4 Sep 2026

9 Feb 2026 to 6 Nov 2026

Duration/Frequency:

Total: 16 hrs/ 2 Days, Wed & Thur (9am to 6pm)

Mode of Training:

Classroom

What You Will Learn

This course introduces participants to the different leadership styles and qualities. The course equips participants with the working knowledge and skills to communicate effectively with others, maximise employees’ potential through constructive feedback and coaching, as well as manage work relationships and performance at the workplace.

Participants will also be able to conduct job interviews effectively to ensure fair and unbiased hiring.

By the end of the course, participants will be able to:

Identify the different leadership styles and qualities.
Employ effective communication tips for building great working relationships.
Describe strategies for effective and fair performance management.
Apply appropriate techniques for providing constructive feedback.
Use suitable tactics for handling difficult conversations.
Apply coaching skills to raise employee performance levels.
Apply effective interviewing skills to ensure fair and unbiased hiring in an organisation.
Describe how to avoid common mistakes made by new managers.

Topics to be covered

Understanding Leadership
Developing Communication Skills & Relationships
Managing Performance
Giving Constructive Feedback
Handling Difficult Conversations
Coaching for Optimal Performance
Developing Effective Interviewing Skills for Managers
Avoiding Common Pitfalls for New Managers

More Information

This 2-day course is designed to provide first-line managers, supervisors and team leaders with insights, awareness and techniques to lead teams more effectively.

Participants will explore various leadership styles and qualities, and learn how to manage working relationships, and coach staff to improve work performance. In addition, participants will learn skills like hiring and developing employees, so as to gain an improved level of interpersonal communication and leadership skills.