Effective Live Chat Skills

Singapore Polytechnic Open House 2026

Save the date now! Explore SP schools through visits and talks, meet future seniors and lecturers, try out CCAs, and grab our SP merch and freebies!

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University Pathways

Discover how Singapore Polytechnic helps students transition to top universities with a robust curriculum and university accelerated pathway programmes.

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Overview

Course Date:

TBA

Registration Period:

TBA

Duration/Frequency:

8 Hours

Mode of Training:

Face-to-Face (Classroom Teaching) and Practical Training

Course Objective

This course equips live chat agents with effective skills to engage with customers with their enquiries on products and services and requests for technical support. Participants will hone their skills in delivering a better customer experience, improving customer retention, boosting customer satisfaction level with the product and services, and enhancing customer communication.

Overview

Course Date:

Registration Period:

Duration/Frequency:

Mode of Training:

Course Objective

AI Champions Bootcamp (Online)

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Specialist Diploma in Building Information Modelling Management