8 Jun 2026 to 11 Jun 2026
30 Mar 2026 to 18 May 2026
30 hours | 9am - 5:30pm
Classroom
This course prepares participants, with many Theorical lessons and hands-on practice of Emotional Intelligence competencies in effectively communicating with staff, colleagues, and customers.They include building and improving self-awareness, management and direction through the practice of Emotional Intelligence elements, as well as practicing infusion into frontline applications.Such skills are crucial for swiftly resolving workplace conflict and, ultimately, nurture healthy workplace relations in the long run. Furthermore, they can be applied to empathetically handle those experiencing stress and personal grief. Overall, participants can boost their Communication skills with staff/colleagues and create meaningful dialogues.