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Overview

Course Date:

11 Aug 2026 to 11 Aug 2026

9 Sep 2026 to 9 Sep 2026

Registration Period:

5 Jun 2026 to 21 Jul 2026

5 Mar 2026 to 19 Aug 2026

Duration/Frequency:

7 Hours | 9am - 5 pm

Mode of Training:

Classroom

What You Will Learn

This course focuses on equipping participants with key skills for effectively communicating with colleagues and superiors, through enhanced audience-centric communication. They will also learn identifying barriers and overcome them.

By the end of the course, participants will be able to:

Understand key communication barriers and overcome them.
Achieve goals in a more collaborative, empathetic, and open manner.
Manage differences in a group setting’s outlook and approach.
Apply different approaches to resolving interpersonal issues.
Better manage and engage communication through active listening, as well as empathetic speaking.
Enhance customer-centric communication

Topics to be covered

Understanding the Difference between Passive and Active Listening; Adopting the Techniques for Active Listening; Identifying the Non-Verbal Signs of Active Listening
Understanding Empathy, Applying Empathetic Speaking at the Workplace
Techniques for Resolving Interpersonal Issues
Key Communication Barriers and how to Overcome Them

More Information

Participants will master interpersonal communication, active listening, and empathetic speaking as they are keys to being efficient professionals. They will properly relate to others by accurately receiving and interpreting different messages, before appropriately and tactfully responding. Strong soft and technical skills will, overall, enhance customer experience, leading to greater collaboration and productivity and creating a more dynamic environment.

Continuing Professional Development (CPD) Points

This programme is approved for Continuing Professional Development (CPD) hours submission under the Training and Adult Educator Professional Pathway (TAEPP), administered by the Institute for Adult Learning (IAL). Upon successful completion, participants may submit [7] CPD hours for their National Adult Educator (NAE) Registry renewal, subject to prevailing TAEPP requirements.