SP Scholarship & SP Engineering Scholarship

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Overview

Course Date:

28 Oct 2026 to 29 Oct 2026

25 Nov 2026 to 26 Nov 2026

Registration Period:

28 Aug 2026 to 7 Oct 2026

25 Sep 2026 to 4 Nov 2026

Duration/Frequency:

10.5 hrs |

Mode of Training:

Classroom

What You Will Learn

Service Innovation is one of the most powerful ways to achieve organisational excellence in today's globally competitive economy. Creating distinctive customer experiences is the future of innovation. To delight your customers, you must design your service to create memorable, empathetic experiences that meet their expectations and advance your strategy. The best companies discover what their customers’ desire and then design and deliver it in memorable and human-centric way.

This introductory workshop equips participants with an understanding of how organizations achieve desired customer experiences through service innovation. It will provide them an understanding of the process and techniques to approach and develop innovative services and concepts that will enhance and reinvent the customers’ journey meaningfully. By creating a compelling user experience, the objective is to foster an ecosystem that is more sustainable and effective for organisational success.