Course Details

Service & Process Innovation Design (Synchronous e-learning)

Overview

  • Course Date:

    TBA

  • Registration Period:

    TBA

  • Duration/Frequency:

    30 Hours

  • Mode of Training:

    E-learning (Synchronous)

What You Will Learn

This course walks Management and Staff through a design thinking and LEAN process with a view to continuously innovate SME customer service designs. Hence, they will always be more customer-centric dealing with internal challenges in its systems, processes, procedure, and policies.