Customers less happy with transport sector

15 Sep 2014

The Business Times, 13 Sep 2014 - Customer satisfaction in the transport and logistics sector has fallen over the year, with the airport, MRT, taxi and full-service airline sub-sectors registering the biggest declines. This is according to the Institute of Service Excellence at the Singapore Management University (ISES), which on Friday released the Q2 Customer Satisfaction Index of Singapore (CSIS). In the public education sector, comprising polytechnics, universities and the Institutes of Technical Education, customer satisfaction remains unchanged from a year ago. The Singapore Management University though, stood out with an 8.2 per cent increase in its score, to 79.2. At the other end of the spectrum, Nanyang Polytechnic saw its score fall 6.8 per cent to 66.5. SP is the highest performing polytechnic with a score of 76.5 which is above the sector average of 71.1. The full survey results can be viewed here.