Don’t get so fresh with customers, BreadTalk

20 Aug 2015

The Straits Times, 20 Aug 2015 - Opinion article featured the reactions to local confectionery chain BreadTalk’s admission that a soya bean drink from a third-party vendor was repackaged and labelled as ‘freshly prepared’ to consumers. SP’s senior retail lecturer, Sarah Lim, opined on how the current labour crunch and consumer’s demands are encouraging similar practices among other eateries.