More than just delivering courses

25 Sep 2014

The Business Times, 24 Sep 2014 - To keep up with student demands, private education institutions here will need to go beyond engaging students and delivering relevant courses, the latest Customer Satisfaction Index of Singapore (CSISG) report suggests. While students at some local universities, polytechnics and ITE reported improved satisfaction, those at private education institutions were significantly less happy than they were a year ago. Private education institutions' CSISG score fell from 72.2 points a year ago, to 66.3 this year. The public education sub-sector's score held steady at 72.8, as the more satisfied students at the ITE, SMU, NUS and SP offset those at other institutions who had become less satisfied.