Overview
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Course Date:
16 Sep 2026 to 16 Sep 2026
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Registration Period:
5 Mar 2026 to 26 Aug 2026
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Duration/Frequency:
7 hours | 9am - 5pm |
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Mode of Training:
Classroom
*Please note that once the maximum class size is reached, online registration will be closed. You may register your interest and be notified if there is a new run.
Course Objective
In today’s modern Business environment, Develop long-term relationships with partners and clients is vital to thrive. Conversely, such relationships can break down due to ineffective negotiations and conflict management. Furthermore, Negotiation and Conflict Resolutions are complex processes, but effectively applying principles, underpinning negotiation and conflict resolution, can enhance relationship building, both professionally and personally.
The objective of this course is to equip participants with necessary skills to:- Identify causes of conflicts
- Swiftly Manage and respond to conflicts
- Strategically Apply conflict resolution strategies
By the end of the course, participants will be able to:- Explain Negotiation’s concept
- Use key verbal and non-verbal communication for Conflict Resolution
- Overcome common fears, in Negotiations
- Strategically Negotiate and successfully diffuse Conflicts
Topics to be covered- Identifying Causes of Conflict; How to Manage and Respond to Them
- How to Choose and Apply Conflict Resolution Strategies
- Understanding the Negotiation Process and How to Engage in Conflict Resolution
- Overcoming Common Fears in Negotiation and Conflict Resolution
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