Course Details

The course examines the use of single service to total service package outsourcing models. It includes the determination of the types of contractual arrangement, whether it should be lump sum, cost plus, management based (with or without budget), Integrated Facilities Management (IFM), and suitably, the adoption of spiral contract. It distinguishes the use of performance specifications and the necessary monitoring and measuring of service performance. The course recommends contemporary approach to manage and engage vendors to enhance stakeholders’ relationship and users’ satisfaction. In addition, participants will be enlightened of pertinent contractual clauses while administering an IFM service contract, starting from the mobilisation, operation to the exit management, in the process, managing practical challenges of inspection, progress payment, incentives and liquidated damages to deliver clients’ Facilities Management (FM) contract outcomes.

This course also aims to give essential knowledge of the main Mechanical &Electrical (M&E) systems. It equips participants with the skills they need to optimse M&E maintenance regimes in the FM industry.

Covered Topics include:

1. Outcome based procurement: It covers various aspects of FM outsourcing from determining whether to outsource to the management of an appointed vendor. It aims to provide participants with the fundamentals and strategies in outsourcing FM services from a single service to a total package. The strategies to integrate outcome-based performance in the documentations, contractual arrangement, tendering processes and Price Quality Method (PQM) evaluation, as well as effective vendor management, contract administration to achieve organisational strategic objectives. It also highlights pertinent considerations and practical challenges of monitoring and measuring service standards of an Integrated Facilities Management (IFM) Service Contract. 
2. Introduce principles of Mechanical & Electrical (M&E) systems in FM: It introduces M&E design principles that are essential for innovation in smart estate management. 
3. Maintenance of buildings and infrastructure: To learn the maintenance strategies.