HR professionals under pressure to upskill amid changing workplace demands

16 Oct 2023

Experts believe that expectations of HR staff have grown, and they need to learn a host of new skills to keep up with workplace needs. Keeping up with technological changes is one challenge Ms Joyce Loo, SP’s HR Deputy Director, said she has faced. “I have to constantly ensure that my knowledge and skills are relevant and current, and go for upgrading when I see that there are gaps,” said Ms Loo, who has worked in HR for more than two decades. Technological tools such as robotic process automation and generative artificial intelligence can make processes more efficient, but this has to be carefully calibrated to ensure the critical aspects of HR in staff engagement are not lost, she added

[The Straits Times]