SERVICE STANDARDS

The Library is committed to serving our customers. We aim to provide fast and efficient services in a professional manner.

The following are our service standards:

Email
Reply within 3 working days

Phone
Picked up within 30 seconds

Counter
Attended to within 10 minutes

Note: Saturday is not counted as one working day.

We value your comments

For feedback or suggestions, please email us at: library@sp.edu.sg