Interpersonal Communication, Active Listening & Empathetic Speaking

Course Date: -

Registration Period: -

Duration:
7 hours / 1 day

Time:
9.00am to 5.00pm

Mode of Training:
Classroom

Venue:
Singapore Polytechnic


Course Introduction

A professional must be equipped with the relevant knowledge and skills to be professional, progressive and competent at the workplace, and one such skill is the ability to interact with other people. This can be achieved through the practice of effective interpersonal communication, which includes active listening and empathetic speaking. It is essential to be able to properly relate to others by accurately receiving and interpreting messages in order to respond appropriately and tactfully. Strong interpersonal communication skills will enhance the customer experience, lead to greater collaboration and productivity, and create a more dynamic work environment.


Course Objective

The objective of this course is to equip participants with the necessary skills to:

• manage and engage more effectively through active listening and empathetic speaking at the workplace
• enhance audience-centric communication through effective interpersonal communication
• identify communication barriers and how to overcome them


Course Outline

• Understand key communication barriers and how to overcome them
• Work towards achieving goals in a more collaborative, understanding, and open manner
• Manage differences in outlook and approach in a group setting 
• Apply different approaches to resolving interpersonal issues
• Manage and engage more effectively through active listening and empathetic speaking
• Enhance customer-centric communication


Suitable for

PMETs from business development, marketing, training, sales, customer service in their engagement with stakeholders.


Minimum Entry Requirements / Assumed Skills and Knowledge

Basic English Proficiency. Diploma in any discipline


Certification

• Certificate of Attendance
A Certificate of Attendance will be awarded to participants who meet at least 75% attendance rate.
• Certificate of Performance
A Certificate of Performance will be awarded to participants who pass the examination and meet at least 75% attendance rate.

Course Fees payable:

Singapore Citizens aged below 40 and Singapore PRsSingapore CitizensOthers
Non-SME sponsored1Sponsored by SME2Aged 40 and above3Aged 35 and above, and earn ≤ $2,000 per month
$73.83
(incl. GST)
$27.83
(incl. GST)
$27.83
(incl. GST)
$16.33
(incl. GST)
$246.10
(incl. GST)

Singaporeans aged 25 years and above may use **SkillsFuture Credit balance to offset respective course fees.
1 Under the Enhanced Training Support for Small & Medium Enterprises (SMEs) Scheme. For more information, click here
2 Under the SkillsFuture Mid-career Enhanced Subsidy. For more information, visit the SkillsFuture website here.
3 Under the Workfare Training Support (WTS) scheme. For more information on the scheme, click here.


Funding Incentives

1. SkillsFuture Singapore (SSG) Approved

Singaporeans and Singapore PRs are eligible for 70% course fee funding for registration with effect from 28 October 2017. This funding is applicable to both individual and company-sponsored participants. Participants are required to achieve at least 75% attendance and/or sit and pass any prescribed examinations/assessments or submit any course/project work (if any) under the course requirement.

Singaporeans aged 40 years and above will enjoy a 90% subsidy of course fee.

Funding Validity Period: Till 31 December 2020

2. SkillsFuture Credit** (SFC)

With effect from January 2016, Singaporeans aged 25 years and above who received their SkillsFuture Credit account activation letter will be eligible for an initial credit of $500 which can be used to pay for course fees for a range of eligible skills-related courses. The credits can be used on top of existing course fee subsidies/funding.

This is only applicable for self-sponsored applicants. Application via SkillsFuture Portal can only be made starting from 60 days before the course commencement date.


Withdrawal and Deferment

Withdrawal and deferment notice must be made in writing to the Professional & Adult Continuing Education (PACE) Academy, Singapore Polytechnic via email accordingly:

Online Courses - elearning@sp.edu.sg
All other Courses - pace@sp.edu.sg
For withdrawal cases, the portion of course fee to be refunded is based on the date of notice as follows:

Classroom

  • 2 weeks before the commencement of the course - Full refund
  • Less than 2 weeks before commencement of the course - 70% refund
  • On or after date of commencement - No refund

E-Learning
There will be no refund or transfer of course once the account has been created.

The Singapore Polytechnic reserves the right to cancel or postpone any of the courses. Applicants will be duly notified and where applicable, the full fees will be refunded.

The Singapore Polytechnic also reserves the right to amend the fees charged or the period and duration of the courses.

The data provided to Singapore Polytechnic will be kept strictly confidential and will be used for the purpose of course administration. The data may be passed on to the relevant organisations that require the information related to the course.

Register Here

Eligible for SkillsFuture Credit
Terms and Conditions

Application Procedure

1. All applications must be made via Online Registration at www.pace.sp.edu.sg
Course fees can be paid by the following payment modes:

Credit Cards, Internet Banking, NETS (Not Applicable for company sponsored)
a) For e-payment using Visa/Master cards and Internet Banking, please click on the ‘Make e-Payment’ button on the acknowledgement page to proceed.

b) For NETS payment, you can pay at:
Singapore Polytechnic
PACE Academy
Blk T1A, Level 1
Mon-Fri: 8:30am to 7:30pm

Cheques
c) Please make cheques payable to “Singapore Polytechnic”. Please cross the cheque and write the Registration Reference ID, Applicant Name and NRIC/FIN number on the back of the cheque. Mail the cheque to:

Singapore Polytechnic
PACE Academy
s 500 Dover Road
Blk T1A, Level 1
Singapore 139651
Please note that an administrative charge of $15 will be imposed for any returned cheques from the bank or financial institution.

2. All successful applicants will be notified with a letter of confirmation via email.