Driving HR Innovation through Design Thinking, HR Analytics and HR Technology (DHRI)

Course Date:


Registration Period:


24 hour / 3 days

9am to 6pm

Mode of Training:

Venue: Singapore Polytechnic

Course Introduction

With Singapore moving towards a smart nation, and the elevated focus on Human Capital, there is a heighten expectations from multiple stakeholders in the business environment on Human Resource. This calls for a need for HR practitioners to innovate, to be more user-centric when fronted by internal changes around HR systems, processes, procedures and policies.

As organisations evolve in nature, size and complexity, conventional HR service delivery operating models need to also evolve. The use of data and analytics is increasingly prevalent across a range of HR activities to create insights for business intelligence and foresights for forward planning purposes. With the changing HR landscape and the recent technological disruption to the ways that business is conducted, there is great opportunities for HR innovation.


Course Objective

The 3-day workshop allows participants to learn HR innovation through Design thinking methodologies that focuses on end users’ experience and the co-creation of solutions to address workplace challenges identified by data and analytics.

Participants will also advocate the use of HR technologies as core enablers to efficiently increase work efficiency and productivity and to produce enhancements to the HR user experience through optimized HR service delivery model.


Course Outline

The course will take the form of lectures, coupled with interactive group discussions using real-life case scenarios and cross-industry HR best practices sharing. There will be no written assignments for this course.

The following will be covered:

  • 1. Sensing of Opportunities for HR Innovation through the use of HR Analytics
  • 2. Applying Design Thinking Methods
  • 3. Leveraging on HR Technologies for HR Innovation & Concept Creation
  • 4. Innovation integration via Business Modelling

Suitable for

Staff and Management of industry players who have an oversight and responsibility for the successful deployment of human and other requisite resources

Minimum Entry Requirements / Assumed Skills and Knowledge

Proficiency in English with human resource management, delivery and operations and services background with an interest to work towards process and service enhancement.

Award / Certification / Accreditation

Certificate of Performance (electronic Certificate) will be issued by Singapore Polytechnic upon attaining 75% attendance.

Course Fees payable:

Singapore Citizens aged below 40 and Singapore PRs Singapore Citizens Others
Non-SME sponsored 1Sponsored by SME 2Aged 40 and above  
(incl. GST)
(incl. GST)
(incl. GST)
(incl. GST)

Singaporeans aged 25 years and above may use **SkillsFuture Credit balance to offset respective course fees.
1 Under the Enhanced Training Support for Small & Medium Enterprises (SMEs) Scheme. For more information, click herePlease submit the attached “Declaration Form for Enhanced Training Support Scheme for SME” together with your online application.
2 Under the SkillsFuture Mid-career Enhanced Subsidy. For more information, visit the SkillsFuture website here.

Funding Incentives

Please click here for more information on funding incentives.


Register Here
Eligible for SkillsFuture Credit

Terms and Conditions

Registration may be closed once seats are filled up.

Application Procedure

1. All applications must be made via Online Registration at www.pace.sp.edu.sg
Course fees can be paid by the following payment modes:

a) Credit Cards, Internet Banking, NETS (Not Applicable for company sponsored)
For e-payment using Visa/Master cards and Internet Banking, please click on the ‘Make e-Payment’ button on the acknowledgement page to proceed.

b) For NETS payment, you can pay at:
Singapore Polytechnic
PACE Academy

c) Cheques
Please make cheques payable to “Singapore Polytechnic”. Do cross the cheque and write the Registration Reference ID, Applicant Name and NRIC/FIN number at the back of the cheque. When you have completed required details, you may mail the cheque here.

Please note that an administrative charge of $15 will be imposed for any returned cheques from the bank or financial institution.

2. All successful applicants will be notified with a letter of confirmation via email.

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